ITIL-4-HVIT日本語版と英語版 & ITIL-4-HVIT認定試験

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Topic 1: High-Velocity IT Techniques and Practices	- Architecture and design - Testing and validation - Security and risk management - Automation - Cloud computing
Topic 2: Understand High-Velocity IT Concepts	- Digital transformation - IT transformation - Digital technology - Digital organization - Digital products - High-velocity IT
Topic 3: Guiding Principles for High-Velocity IT	- DevOps culture - Lean practices - Agile methods - Application of ITIL guiding principles - Continuous improvement
Topic 4: Digital Product Lifecycle	- Value streams - Service value creation - ITIL operating model - Digital product lifecycle
Topic 5: Contribute to Value with Digital Products	- Valuable investments - Fast development - Assured conformance - Resilient operations - Co-created value

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Peoplecert ITIL-4-HVIT認定試験 & ITIL-4-HVIT合格対策

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Peoplecert ITIL 4 Specialist: High-Velocity IT 認定 ITIL-4-HVIT 試験問題 (Q55-Q60):

質問 # 55
Which is often a feature of a service value system for a digitally enabled organization?

A. Temporary project teams for product or service development
B. Separate value streams for each product and service
C. Detailed processes, procedures, and work instructions
D. Limited interaction between service providers and service consumers

正解：B

解説：
A digitally enabled organization's service value system often features separate value streams for each product and service, allowing for agility, focus, and alignment of work to deliver value effectively.

質問 # 56
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

A. Fast development
B. Resilient operations
C. Assured conformance
D. Valuable investments

正解：D

解説：
Valuable investments focus on ensuring that work is aligned with desired business outcomes and that priorities are based on the value delivered compared to other options. By asking what outcomes are wanted and how they are prioritized against alternatives, the project manager is assessing whether the investment decisions are delivering maximum value in line with organizational objectives.

質問 # 57
An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A. It helps the team to document customer requirements
B. It helps the team to prioritize backlog items
C. It provides the governance needed for the team to operate
D. It provides the business case needed to gain funding for the team

正解：B

解説：
Portfolio management ensures that an organization invests in and prioritizes work based on strategic value and business outcomes. By helping prioritize backlog items, it ensures that the development team focuses on the most valuable work aligned with organizational strategy, preventing misallocation of effort to lower-priority tasks and improving delivery of meaningful features.

質問 # 58
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?

A. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
B. Integrate the communication channels to enable the sharing of information and consistent support across channels
C. Improve user training so that they provide all the information that is needed whenever they contact the service desk
D. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions

正解：B

質問 # 59
An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?

A. Ensure the governing body owns risks that present an existential threat
B. Empower employees to mitigate risks associated with routine operational tasks
C. Ask business unit managers to define their units' risk capacity and appetite
D. Establish automated controls to ensure compliance with security policies

正解：A

解説：
When IT and digital responsibilities are decentralized, organization-wide risk can become fragmented and inconsistently managed. To address concerns about risks that could impact the entire organization, the governing body must retain ownership of enterprise-level, existential risks.
This ensures that high-impact risks are identified, assessed, and managed at the appropriate strategic level, maintaining overall coherence in risk governance.

質問 # 60
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