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| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Work Order Management | 25% | - Manage work orders lifecycle
|
| Manage Inventory and Assets | 15% | - Inventory management
|
| Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
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問題 #189
DRAG DROP
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
答案：
解題說明：
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
問題 #190
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?
答案：A
問題 #191
Drag and Drop Question
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
答案：
解題說明：
問題 #192
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
答案：
解題說明：
問題 #193
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your jobs does NOT want one of your resources to be scheduled to perform the work. The resource must be available to be scheduled for other jobs.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter.
Does this meet the goal?
答案：B
解題說明：
Correct:
* You create a Requirement Resource Preference record and set the Preference Type to Restricted.
Incorrect:
* You select Load the Default Filters on the Schedule Board.
* You select the resource in the Restricted Resources field within the Schedule Assistant filter.
Note: Dynamics 365 Field Service, Add preferred resources for a requirement Add preferred resources to a requirement to apply restrictions on resource matches when you use the schedule assistant or Resource Scheduling Optimization for scheduling. The Preference Type field determines how the resources are matched. You can add, change, or remove preferred resources.
1. In Field Service, select the Service area.
2. Under Scheduling, select Resource Requirements.
3. Open a resource requirement, and select Related > Resource Preferences.
4. Select New Requirement Resource Preference.
5. Select a resource and define a preference type:
* Preferred: The schedule assistant shows preferred resources first in the Gantt view if they match all other requirements and filters. It also shows a heart icon next to the name of each preferred resource.
*-> Restricted: The schedule assistant filters out any resources that are marked as restricted. The filter can be removed by using the filter pane.
* Must choose from: The schedule assistant filters results so that they include only these resources. If none of the resources are available, the schedule assistant doesn't return any results. The filter can be removed by using the filter pane.
6. To add another resource, select the dropdown arrow to the right of the Save and Close button, and then select Save & Create New.
7. Select Save & Close.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/resource-preferences
問題 #194
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