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| Section | Weight | Objectives |
|---|---|---|
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
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NEW QUESTION # 105
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers
Answer: B,C,E
Explanation:
The utility bar is a fixed footer that gives users quick access to productivity tools, such as notes, history, and recent items. It can be customized for each Lightning app to enhance the user experience and efficiency. Some of the standard use cases for using the utility bar are:
Perform common tasks without navigating away from the page: Users can use the utility bar to perform tasks such as creating notes, logging calls, or sending emails without leaving their current context. This reduces the need for switching tabs or opening new windows, and saves time and clicks.
Access to view a list of records favorited for quick access: Users can use the utility bar to access their favorites, which are records, lists, groups, or other items that they have marked with a star icon for easy access. This allows users to quickly navigate to the items they use most frequently, and organize them in a personalized way.
Access at any time to a customized set of items specific to an app: Users can use the utility bar to access items that are relevant and useful for the app they are using. For example, in the Sales app, users can access the Lightning Dialer, the Assistant, or the Today's Events utility. In the Service app, users can access the Omni-Channel, the Macros, or the Case Timer utility. The utility bar can be configured to show different items for different apps, depending on the user's needs and preferences.
User Experience Designer Certification Prep: Module 5: Design User Interfaces
Lightning App Builder: Utility Bar
NEW QUESTION # 106
A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.
Which two steps should the designer take?
Choose 2 answers
Answer: A,B
Explanation:
To restyle a Lightning Experience model to meet brand guidelines, the designer should use design tokens and find the appropriate component blueprint. Design tokens are variables that store visual design attributes, such as colors, fonts, and spacing. They allow the designer to customize the appearance of Lightning components without writing any code. Component blueprints are design specifications for Lightning components that provide guidance on how to use them, what properties they support, and how they behave in different scenarios. They help the designer to choose the right component for the model and apply the brand guidelines consistently.: Design Tokens | Salesforce Developer Guide : Component Blueprints | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Components | Trailhead
NEW QUESTION # 107
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a Specific set of users in the flow of their work.
Which approach should be used?
Answer: D
Explanation:
In-app feedback is a method of collecting user feedback within the context of the product or service, without interrupting the user's workflow. It allows the UX designer to gather insights from a specific set of users at scale and measure their satisfaction, preferences, and pain points. In-app feedback can be implemented using various techniques, such as ratings, reviews, comments, suggestions, polls, or pop-ups .Reference:
NEW QUESTION # 108
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which type of process map should they produce?
Answer: A
Explanation:
The correct answer is A. Cross-Functional Map, as stated in the uploaded study guide.
The requirement is not simply to document the sequence of a process. Cloud Kicks specifically wants to explain the relationship between process steps and the business teams responsible for or involved in those steps.
A Cross-Functional Map is suited to that requirement because it organizes process activities according to the different roles, groups, or organizational functions involved. This allows stakeholders to see both the sequence of work and how responsibility moves across functional boundaries.
Option B, a Detailed Process Map, can document individual steps in significant depth, but the question emphasizes the relationship between those steps and different teams.
Option C, a Journey Map, represents an experience from the user's perspective, typically emphasizing stages, touchpoints, pain points, and opportunities. That is valuable for understanding the user's experience but does not primarily map organizational ownership across business functions.
The Discovery value of a cross-functional representation is that it can reveal handoffs, dependencies, duplicated effort, and organizational boundaries that may contribute to friction in the process.
Study Guide reference/topics: Cross-Functional Map, process mapping, business teams, responsibilities, Discovery.
NEW QUESTION # 109
Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended?
Answer: B
Explanation:
The correct answer is A. Dynamic Forms, exactly as stated in the uploaded study guide.
The scenario describes two related requirements: fields and sections should be treated as individual page components, and their visibility should vary according to the current reservation process context. Dynamic Forms is the feature selected by the guide for precisely this page-composition requirement.
Because all fields remain necessary, simply deleting fields from the object or layout would not solve the problem. Instead, the experience needs to show relevant information conditionally so that agents are not confronted with every field simultaneously.
Option B, In-App Guidance, would provide instructional prompts but would not restructure the underlying field presentation.
Option C, Flow Builder, can guide users through a defined process, but the requirement here is specifically to control the visibility and arrangement of fields and sections on the record page itself.
The study-guide principle is contextual presentation: maintain the required data model while reducing visual clutter by showing information when it becomes relevant. Dynamic Forms enables that page-level flexibility without requiring a completely custom interface.
Study Guide reference/topics: Dynamic Forms, field visibility, record pages, conditional presentation, Declarative Design.
NEW QUESTION # 110
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