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| Section | Weight | Objectives |
|---|---|---|
| Data Migration and Integration | 15% | - Migration and Automation
|
| Database Management and Platform Security | 27% | - Database and Security Administration
|
| Platform Overview and Navigation | 7% | - Platform Overview
|
| Self Service and Automation | 20% | - Self-Service Features
|
| Configuring Applications for Collaboration | 20% | - Collaboration Features
|
| Instance Configuration | 11% | - Instance Personalization and Configuration
|
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NEW QUESTION # 268
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Answer: C
NEW QUESTION # 269
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Answer: C
NEW QUESTION # 270
When searching using the App Navigator search field, what can be returned? (Choose four.)
Answer: A,B,C,F
Explanation:
TheApplication Navigator (App Navigator) search fieldin ServiceNow allows users to quickly findapplications, modules, and favoritesby typing relevant keywords. It helps in easy navigation by filtering available options as the user types.
Thefour correct answersdescribe what the App Navigator search field can return:
The search field can return bothapplicationsand their respectivemodulesin the left navigation panel.
Example: Searching for "Incident" will return:
Application:"Incident"
Modules:"All", "Open", "Resolved", "Create New"
Modulesare specific functionalities within an application.
Searching by a module name directly will display results that match the keyword.
Example: Searching for "Create New" will return modules like:
"Create New Incident"
"Create New Change Request"
The search field supports findingfull applicationsby their name.
Example: Typing "Change" will display theChange Managementapplication and its related modules.
If a user has marked specific modules or applications asFavorites, they will appear in search results.
This helps users quickly access commonly used features.
1. Names of Applications and Modules (Correct)2. Names of Modules (Correct)3. Names of Applications (Correct)4. Favorites (Correct) Why the Other Options Are Incorrect:E. History Records (Incorrect) TheHistory tabin the navigation panel showsrecently accessed records, but it isnot searchable through the App Navigator.
Instead, users can find history under:
History Module(System Settings > History)
Recent History Tabin the left navigation
F: Titles of Dashboard Gauges (Incorrect)
Dashboard Gaugesare visual elements onPerformance Analytics or Reporting Dashboardsand arenot searchablein the App Navigator.
Instead, dashboards and reports are found under:
Self-Service > Dashboards
Performance Analytics > Dashboards
A ServiceNow user wants toquickly access the "All Incidents" module.
They type "incident" into the App Navigator search.
The search results return:
Incident (Application)
All (Module)
Assigned to Me (Module)
Resolved (Module)
Example Use Case:This allows for quick navigation without manually expanding application menus.
References:ServiceNow Documentation: Application Navigator Overview
ServiceNow CSA Learning Path: Using the Application Navigator
ServiceNow Docs: Favorites and Navigation
NEW QUESTION # 271
What is a sys_id?
Answer: A
NEW QUESTION # 272 
You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?
Answer: A
Explanation:
To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1. Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1. Alternatively, users can use the sys_properties.list URL suffix and filter by the property name1.
References
* How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal
NEW QUESTION # 273
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