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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Exam Number: | CIS-DF |
| Exam Price: | $300 USD |
| Certificate Validity Period: | No fixed expiration; requires maintenance via ServiceNow release-based delta updates |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - CMDB ServiceNow Certified Implementation Specialist - Discovery ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Format: | Multiple Choice, Proctored Online Exam |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Recommended Training: | ServiceNow CSDM Framework Overview ServiceNow CMDB Fundamentals Training |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent experience with CMDB and ServiceNow platform fundamentals |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
>> CIS-DF Online Praxisprüfung <<
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79. Frage
A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CIs.
Which groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group?
(Choose 2 options)
Antwort: A,D
Begründung:
In ServiceNow, Dynamic CI Groups are a core Data Foundations capability used to automatically manage CI membership based on rules rather than manual maintenance. When Technology Management Service Offerings (Technical Service Offerings) are related to Dynamic CI Groups, ServiceNow uses those relationships to synchronize operational support attributes to the member CIs.
The two CI attributes that are intentionally designed to sync in this model are the Managed by Group and the Support Group. These groups directly influence operational ownership and support routing, which is why they are automatically aligned when Dynamic CI Groups are used.
This ensures that incidents, changes, problems, and operational tasks are routed consistently as CI membership changes over time.
The Support Group defines who provides day-to-day operational support and is critical for Incident and Request Management workflows. The Managed by Group represents the team responsible for the technical lifecycle and operational health of the CI. Synchronizing these attributes eliminates manual updates and reduces misrouted tickets, which is a key goal of Configuration Management maturity.
80. Frage
What ensures data volume in the CMDB is manageable?
Antwort: B
Begründung:
Managing CMDB data volume is a key Data Foundations governance objective. Over time, CMDBs naturally accumulate retired, obsolete, or decommissioned CIs. If these records are not properly managed, they degrade CMDB performance, reduce reporting accuracy, and negatively impact discovery reconciliation and health scores.
Archive Policies are the mechanism designed to address this challenge. They define when CI records should be archived or deleted based on lifecycle state, age, or retention requirements. By automating archival and cleanup, archive policies ensure that only relevant, active CIs remain in the operational CMDB, keeping data volume manageable and performant.
81. Frage
A Configuration Manager is planning the implementation of the CMDB.
Which is the prescribed CSDM rollout order?
Antwort: C
Begründung:
The Common Service Data Model (CSDM) prescribes an incremental, maturity-based rollout approach to reduce risk and ensure sustainable adoption. The recommended order is Crawl, Walk, Run, Fly, which aligns implementation effort with increasing organizational capability and value realization.
Crawl focuses on foundational data hygiene: core CI classes, identification rules, reconciliation, basic Discovery ingestion, and CMDB Health basics.
Walk introduces service context, including Business Services, Application Services, and relationships that enable impact analysis for Incident and Change.
Run expands into operational excellence with Service Mapping, service offerings, advanced governance, and process automation.
Fly represents optimization and scale, leveraging analytics, AI/ML, proactive operations, and cross- domain integration (e.g., SecOps, APM, CSM).
This progression ensures teams do not over-model early or introduce complexity before data quality and governance are established. The other options describe generic project lifecycles or organizational categorizations, not the CSDM-recommended adoption path.
82. Frage
Which ServiceNow solutions automatically create relationships between CI Applications that are part of an Application Service?
(Choose 2 options)
Antwort: A,D
Begründung:
Discovery and Service Mapping are the correct answers because both capabilities can automatically create CMDB relationships that support Application Services. ServiceNow Discovery identifies infrastructure, applications, running processes, and dependencies in the environment. During discovery, it can create technical relationships between discovered CIs, such as servers, applications, databases, and other supporting components. Service Mapping extends this further by building application service topology, identifying how application components interact, and creating the relationship model that connects CIs into an Application Service. These relationships are essential for impact analysis, change risk assessment, incident correlation, and service-aware operations. Event Management does not create application-service CI relationships; it correlates operational events and alerts. Data Manager governs lifecycle, attestation, certification, archival, retirement, and deletion policies, but it does not discover application topology. IntegrationHub ETL can ingest and transform external CMDB data, but it does not automatically discover service relationships in the same way Discovery and Service Mapping do. Therefore, Discovery and Service Mapping are the ServiceNow solutions that automatically create these relationships.
83. Frage
A company has recently acquired another company and wants to unify the applications deployed across both organizations in ServiceNow.
Which CSDM record type will help achieve this?
Antwort: C
Begründung:
A Business Application represents a logical application from a portfolio, ownership, investment, risk, and lifecycle perspective. Following an acquisition, Business Application records allow the combined organization to compare overlapping applications, identify redundant functionality, establish authoritative application ownership, and decide which applications should be retained, consolidated, migrated, replaced, or retired.
An Application Service represents a deployed and operational instance of an application, such as a production or development service. The Application class represents executable software components running on infrastructure, while Incident is a process record and not part of application portfolio modelling.
Business Applications belong to the CSDM Design and Planning domain and support application portfolio management and rationalization. Therefore, they are the appropriate records for unifying and evaluating the applications inherited through the acquisition.
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84. Frage
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