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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Engagement and Experience- Customer service operations
  • 1. Case management in utilities
    • 2. Omni-channel support concepts
      - Digital customer experience
      • 1. Self-service portals
        • 2. Customer communication flows
          Topic 2: Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
          • 1. Industry data model concepts
            • 2. Energy and Utilities Cloud features
              - Asset and service management
              • 1. Work orders and field service concepts
                • 2. Asset tracking and lifecycle management
                  Topic 3: Integration and Data Management- Data management
                  • 1. Data model alignment
                    • 2. Data quality and governance basics
                      - System integration concepts
                      • 1. API-based integration
                        • 2. External system connectivity
                          Topic 4: Metering, Billing, and Usage Management- Billing processes
                          • 1. Rate and tariff concepts
                            • 2. Billing workflows overview
                              - Meter data handling
                              • 1. Consumption tracking
                                • 2. Usage data ingestion concepts
                                  Topic 5: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                                  • 1. Utility operations overview
                                    • 2. Customer lifecycle in utilities

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q10-Q15):

                                      NEW QUESTION # 10
                                      The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
                                      Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
                                      Choose 3 answers

                                      Answer: A,C,D


                                      NEW QUESTION # 11
                                      An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
                                      What two elements need to be defined during the discovery phase of the implementation?

                                      Answer: C,D

                                      Explanation:
                                      During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
                                      Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.


                                      NEW QUESTION # 12
                                      An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
                                      Which Energy and Utilities Cloud application should they use?

                                      Answer: D


                                      NEW QUESTION # 13
                                      Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

                                      Answer: B,C


                                      NEW QUESTION # 14
                                      An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
                                      Which three steps must the consultant complete to achieve the required outcome?
                                      Choose 3 answers

                                      Answer: A,B,C


                                      NEW QUESTION # 15
                                      ......

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