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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Creating and managing action maps
- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Optimization and continuous improvement
- Setup and configuration basics
Topic 2: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Getting started and prerequisites
- Performance monitoring and reporting
- Configuration and setup of GPR
- Testing, validation, and deployment
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 47
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: A


NEW QUESTION # 48
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 49
Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

Answer: B


NEW QUESTION # 50
Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 51
......

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