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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Opportunities
  • 2. Accounts and Contacts
  • 3. Leads
Topic 2: Workflow and Process Automation16%- Automation Tools
  • 1. Flow Builder
  • 2. Business Process Automation
  • 3. Approval Processes
Topic 3: Service and Support Applications11%- Customer Support
  • 1. Knowledge
  • 2. Case Management
  • 3. Entitlements
Topic 4: Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Calendar Management
  • 3. Chatter
Topic 5: Data and Analytics Management14%- Analytics
  • 1. Reports
  • 2. Dashboards
- Data Management
  • 1. Data Quality
  • 2. Import and Export Data
  • 3. Duplicate Management
Topic 6: Configuration and Setup20%- Company Settings
  • 1. Organization Settings
  • 2. Fiscal Year Configuration
  • 3. Business Hours and Holidays
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
Topic 7: Object Manager and Lightning App Builder20%- Object Customization
  • 1. Record Types
  • 2. Custom Objects
  • 3. Fields and Relationships
- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms

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Salesforce Certified Administrator Sample Questions (Q140-Q145):

NEW QUESTION # 140
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.
How can an administrator troubleshoot this problem?

Answer: D

Explanation:
Explanation
To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing User Checkbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manage Campaign Members. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5


NEW QUESTION # 141
A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?

Answer: D


NEW QUESTION # 142
Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should theadministrator Configure to meet this requirement?

Answer: D

Explanation:
Explanation
A sales process is a set of stages that an opportunity goes throughas it moves from creation to close. It can be customized by administrators to match different business models or product lines within an org. Creating a new sales process can help Dreamhouse Realty define a different set of stages for its new home concierge offering that is unlike anything the company has offered in the past and follows a different business model.
Creating a quick action, a new approval process, or a new opportunity product are not solutions for creating a customized sales process; they areused for different purposes such as creating records, approving records, or adding products to opportunities.
References:https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5


NEW QUESTION # 143
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?

Answer: C


NEW QUESTION # 144
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

Answer: B


NEW QUESTION # 145
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