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| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Available Languages: | English, Spanish, Portuguese, Chinese (Simplified), French, Japanese, German |
| Exam Format: | Closed book, Scenario-based questions (basic level), Multiple choice |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Passing Score: | 26/40 (65%) |
| Exam Duration: | 60 minutes |
| Recommended Training: | AXELOS Accredited Training Organizations PeopleCert Official Training |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
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ITIL 4 Foundation certification exam is an online exam that can be taken from anywhere in the world. It is administered by PeopleCert, an independent examination body that works with AXELOS, the owners of the ITIL framework. ITIL-4-Foundation Exam can be taken in multiple languages, including English, French, German, Spanish, and Japanese.
NEW QUESTION # 75
Which practice conducts reviews to validate that services are covering the needs of the customer?
Answer: D
Explanation:
In ITIL 4, the service level management practice is responsible for:
* Setting clear, business-based targets for service performance
* Monitoring and reporting on service delivery
* Conducting regular reviews with customers and stakeholders
* Ensuring that services and service performance meet agreed needs and expectations Part of this practice explicitly involves reviewing services with customers to validate that the services are still meeting their needs and agreed service levels. These reviews are used to confirm whether the services remain fit for purpose and to identify improvement opportunities.
The other options have different focuses:
* Monitoring and event management focuses on observing services and infrastructure, identifying events, and determining their significance.
* Change enablement controls risks related to changes and ensures that changes are properly assessed and authorized.
* Service desk is the main point of contact between service provider and users, handling incidents and service requests, but it is not primarily responsible for formal reviews of service coverage against customer needs.
Because the described activity-conducting reviews to ensure services cover customer needs-is a core responsibility of service level management, the correct answer is B.
NEW QUESTION # 76
Which service request management decisions require that policies are established'?
Answer: A
NEW QUESTION # 77
Which describes an unresolved problem which has been already analysed?
Answer: A
Explanation:
A known error is a problem that has been analysed but not resolved1. This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2. A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 8.
NEW QUESTION # 78
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
Answer: B
Explanation:
Partners and suppliers are one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension covers the relationships that an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and improvement of services2. This dimension also includes the contracts, agreements, and policies that govern these relationships3. References: ITIL Foundation - ITIL 4 Edition, page 8; ITIL 4 - A Pocket Guide, page
19; ITIL 4 Practice Guide: Partner and Supplier Management, page 7.
NEW QUESTION # 79
Why should some service requests be fulfilled with no additional approvals?
Answer: D
NEW QUESTION # 80
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