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| Section | Objectives |
|---|---|
| Experience Personalization | - Audience targeting and segmentation - Content personalization strategies - Salesforce CMS integration |
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Security and Access | - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods |
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NEW QUESTION # 71
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
Answer: B
Explanation:
Partner Central is a template that is designed for creating asite that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co- selling, lead management, opportunity management, and deal registration.
NEW QUESTION # 72
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
Answer: D
Explanation:
Platform Portal is a user license type that allows users to access custom objects and asubset of standard CRM objects, such as accounts, contacts, cases, and dashboards. This license type is suitable for UMS's premium B2B customers who need to access their account information, open cases, download NDAs, and create dashboards.
NEW QUESTION # 73
DreamHouse Realty(DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers
Answer: A,C
Explanation:
To make Knowledge articles available to site users, you need to map topics to data categories and enable the
"Share on Sites" setting. Topics are labels that you can assign to articles to make them easier to find and organize. Data categories are away of classifying articles based on a predefined hierarchy. You can map topics to data categories, so that when you assign a topic to an article, it automatically inherits the data category visibility settings. The "Share on Sites" setting allows you to share articles with public users on your site.
NEW QUESTION # 74
Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
Answer: B
Explanation:
This setting allows the CMS content to be searchable within the channel where it is published. To enable search for a channel, open the CMS Channels tab in Salesforce CMS, select Edit beside a channel, and click theSearch toggle. Additionally, if the site is created with Experience Builder, the Global Search Box component must be configured to include the Content object4
NEW QUESTION # 75
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloudsite to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customersto be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
Answer: B
Explanation:
To allow UC's customers to log into CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate withone system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
NEW QUESTION # 76
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