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| Section | Weight | Objectives |
|---|---|---|
| Implementation Strategies and Best Practices | 18% | - Governance, change management, staffing, deployment, and adoption best practices - Plan, gather requirements, design, build, test, document, deploy, and optimize solutions |
| Solution Design | 19% | - Design for student lifecycle management - Design solutions aligned with educational processes and data models - Evaluate account and contact models, data relationships, and scalability |
| Domain Expertise | 18% | - Determine solution set for customer requirements: marketing, engagement, recruitment, admissions, student experience, advancement, alumni relations - Explain Education Cloud solutions for K-12 institutions |
| Education Cloud Configuration | 22% | - Work with Education Data Architecture (EDA) setup and configuration - Install and configure Salesforce Education solutions - Understand capabilities, features, and compatibility with other Salesforce products |
| Analytics | 7% | - Apply CRM Analytics and reporting solutions for education use cases - Design and implement reports and dashboards for education stakeholders |
| Integration and Data Management | 16% | - Data migration, quality, governance, and volume management - Assess integration requirements and strategies with external systems - Use EDA and data tools effectively |
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NEW QUESTION # 166
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.
What should a consultant recommend to meet this requirement?
Answer: D
NEW QUESTION # 167
Advisors at a university send follow-up emails to each of then assigned students. The advisors want to use Student Success Hubto enable this process.
Which solution should a consultant implement?
Answer: A
Explanation:
Mass Actions allow advisors to send follow-up emails to multiple students at once from the Student Success Hub. Queue Managementis a feature that helps advisors prioritize their tasks and appointments, not send emails. Alerts are notifications that appear on the Student Success Hub to inform advisors of important events or actions, not send emails. References:
https://help.salesforce.com/s/articleView?id=sf.advisor_link_mass_actions.htm & type=5
https://help.salesforce.com/s/articleView?id=sf.advisor_link_queue_management.htm & type=5
https://help.salesforce.com/s/articleView?id=sf.advisor_link_alerts.htm & type=5
NEW QUESTION # 168
The Marketing department at a college emails former students twice ayear informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?
Answer: A
Explanation:
Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create abranded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address. References:
https://www.salesforce.com/products/experience-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl
/community_rollout_impl_basics
NEW QUESTION # 169
University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth).
Which of these features should the consultant recommend?
Answer: B
Explanation:
Explanation
The consultant should recommend Campaign Member Status as a feature to track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. Campaign Member Status is a feature that allows users to define and track the status or response of a campaign member for a specific campaign, such as Sent, Opened, Clicked, or Attended. Campaign Member Status can help the university department staff members track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods by using features such as custom statuses, member status values, or campaign reports. Salesforce Inbox, Campaign Influence, or Marketing Cloud are not features that can track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/campaign_basics/campaign_basics_member_stat
NEW QUESTION # 170
The Undergraduate Admissions office needs to track new students and their current course of study.
Which Education Data Architecture (EDA)object should the consultant use to meet the requirement?
Answer: C
Explanation:
Program Enrollment is an EDA object that tracks the enrollment of a student in a specific program or course of study. It can store information such as the program name, start and end dates, status, and credits earned.
The consultant should use this object to meet the requirement of tracking new students and their current course of study for the Undergraduate Admissions office. References: [Salesforce Education Cloud Academy:
Consultant Fundamentals], [EDA Data Model]
NEW QUESTION # 171
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