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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

A. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
B. Focus on cost as the sole deciding factor
C. Outsource immediately to save time
D. Conduct an internal survey to determine staff preferences

Answer: A

NEW QUESTION # 24
An organization has begun using its knowledge management system to store virtual server configuration files.
It has also adapted its ' change enablement ' and ' deployment management ' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

A. Fast development
B. Co-created value
C. Valuable investments
D. Assured conformance

Answer: D

Explanation:
Storing configuration files in a controlled knowledge system and using infrastructure as code improves consistency, traceability, repeatability, and auditability. Those qualities are central to assured conformance in HVIT, because the organization can demonstrate that changes are controlled, documented, and applied in a standardized way.
Fast development is also helped by infrastructure as code, but the strongest connection here is to control and compliance. The scenario highlights formalized configuration handling across knowledge, change, and deployment practices. That makes assured conformance the best answer.
This also aligns with ITIL 4 practice guidance on information exchange, automation, tooling, and controlled workflows within practices .
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NEW QUESTION # 25
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

A. Send an email to the affected staff and ensure that as much detail as possible is included
B. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
C. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
D. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum

Answer: C

NEW QUESTION # 26
A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Answer:

Explanation:
Risk

NEW QUESTION # 27
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
Which approach should the organization follow when creating a value stream for this new service?

A. Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service
B. Create one value stream for each team, to allow the teams to focus on their different objectives
C. Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques
D. Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally

Answer: A

NEW QUESTION # 28
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