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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies |
| Topic 2: Policies and Settings | 22% | - Identity and access management - Analytics and dashboard usage - Security and compliance configurations - Slack Connect and app approval settings |
| Topic 3: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices |
| Topic 4: Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
| Topic 5: Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Topic 6: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
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NEW QUESTION # 23
A company is developing a Slack training program for employees who are new to the platform.
What type of learning materials should be included to best support these new users?
Answer: A
Explanation:
For new Slack users, short and concise video tutorials that cover essential functions are highly effective. These materials provide visual and practical guidance on basic operations like messaging, using channels, and integrating common tools, which are fundamental for beginners.
NEW QUESTION # 24
For a client with a global presence and teams working in multiple time zones, what grid design strategy would be most effective in Slack?
Answer: B
Explanation:
For a globally distributed client, an effective grid design strategy includes creating region-specific channels to cater to local teams, while also having general channels that support global communication and collaboration. This balance ensures efficient communication within regions and maintains a cohesive communication flow across the entire organization.
NEW QUESTION # 25
When consulting with a client about their Slack usage, which question is most crucial to understand their security requirements and compliance needs?
Answer: D
Explanation:
Asking about current security challenges with Slack and necessary compliance standards helps in understanding the client's specific security and compliance needs. This information is vital for tailoring Slack's security settings and features to meet those requirements, ensuring that the client's use of Slack is secure and compliant.
NEW QUESTION # 26
A tech startup is reorganizing its Slack workspace for better team collaboration. They are considering how to name their channels effectively. What approach should they take for channel naming to enhance workspace organization?
Answer: B
Explanation:
Using a consistent naming convention based on project names or functional areas helps team members quickly identify the relevant channels for their work, thereby enhancing efficiency and organization in the workspace.
NEW QUESTION # 27
Which discovery question will best help you understand your client's security concerns and guidelines?
Answer: D
Explanation:
The correct answer is B . A security-focused discovery question should expose whether the client has different risk profiles across departments, roles, data types, or user populations. Asking whether some groups need more restrictive permissions or access than typical employees directly uncovers security and governance requirements that affect workspace access levels, private channel strategy, guest access, Slack Connect rules, app approvals, retention, DLP, eDiscovery, and administrative role design. Option A is useful for collaboration mapping, but it does not directly identify security concerns. Option C belongs to support- process discovery, not security discovery. Option D is relevant to external collaboration and Slack Connect governance, but it is narrower than the broader security requirement in the question. Security discovery must identify populations that require stronger controls, such as legal, finance, HR, executives, regulated teams, contractors, or teams handling confidential data. This answer gives the consultant the clearest path to designing appropriate policies, permissions, and access boundaries.
Reference topic: Discovery - security requirements gathering, restricted access groups, permission design, and governance-driven discovery.
NEW QUESTION # 28
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