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| Section | Weight | Objectives |
|---|---|---|
| Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Workflow/Process Automation | 15% | - Automation best practices - Approval processes - Salesforce Flow |
| Service and Support Applications | 10% | - Knowledge and support tools - Case management - Entitlements and service contracts |
| Object Manager and Lightning App Builder | 20% | - Lightning App Builder and page layouts - Lightning record pages and components - Fields, relationships, and schema - Standard and custom objects |
| Data and Analytics Management | 17% | - Data validation and deduplication - Data security and quality - Data import/export tools - Reports and dashboards |
| Sales and Marketing Applications | 10% | - Forecasts and sales processes - Campaigns and products - Lead and opportunity management |
| Productivity and Collaboration | 10% | - Email and calendar integration - Chatter configuration - Activities, tasks, and events |
| Configuration and Setup | 15% | - User management and security - Sharing model and access controls - Profile and permission sets - Company and org settings |
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NEW QUESTION # 134
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use tohelp the support team?
Choose 2 answers
Answer: B,D
Explanation:
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certaincriteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5https://help.salesforce.com/s
NEW QUESTION # 135
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.
What should the administrator do to meet this requirement?
Answer: A
NEW QUESTION # 136
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
Answer: B
Explanation:
Explanation
The mass transfer tool allows you to transfer up to 250 records at a time from one user to another user while keeping the existing team members intact. You can access this tool from Setup by entering Mass Transfer Records in the Quick Find box. References:
https://help.salesforce.com/s/articleView?id=sf.mass_transfer_overview.htm&type=5
NEW QUESTION # 137
Cloud Kicks want its reports toshow a Fiscal Year that starts on February 1 and has 12 months.
How Should the Administrator Address this requirement?
Answer: C
Explanation:
Explanation
A standard fiscal year starts on January 1 and ends on December 31. A custom fiscal year can be set to start onany month and end on any month. In this case, Cloud Kicks wants its fiscal year to start on February 1 and end on January 31. This can be achieved by setting the fiscal year to Custom and the starting month to February.
Setting the fiscal year to Standardand the starting month to February will not work, as the standard fiscal year starts on January 1. Setting the fiscal year to Custom and the duration to 4 quarters will not work, as the duration of a fiscal year is 12 months. Setting the fiscal year to Standard and the duration to 12 months will not work, as the standard fiscal year starts on January 1.
Custom fiscal years are fiscal years that follow a custom-defined structure that differs from the Gregorian calendar. They can be used by organizations that have fiscal years that start on a different month than January or have fiscal years that are divided into custom periods such as quarters or weeks. To set up a custom fiscal year that starts on February 1 and has 12 months, an administrator needs to setthe fiscal year to custom and the starting month as February in the fiscal year settings. Setting the fiscal year to standard or the duration to 4 quarters does not meet the requirement of having a custom fiscal year that starts on February 1.
References:https://help.salesforce.com/s/articleView?id=sf.admin_fiscal_year.htm&type=5
NEW QUESTION # 138
Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
Answer: B,C
Explanation:
Explanation
To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout.
References: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
NEW QUESTION # 139
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