Quiz CIS-ITSM - Certified Implementation Specialist - IT Service Management–High Pass-Rate Reliable Test Practice

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Objectives
Request Fulfillment and Service Catalog	- Catalog items and workflows - Request lifecycle management
Incident Management	- SLAs, assignments, and escalation - Incident lifecycle and configuration
Change Management	- Approval and risk management - Change types and workflows
Problem Management	- Known errors and workarounds - Problem identification and root cause analysis
ITSM Reporting and Performance	- Basic reporting and dashboards - Metrics and KPI tracking
ITSM Foundation and Platform Concepts	- ServiceNow platform architecture and navigation - ITSM application overview
CMDB and Service Mapping Concepts	- Service dependencies overview - CMDB structure and relationships
Knowledge Management	- Knowledge article creation and governance - Publishing and lifecycle processes

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q113-Q118):

NEW QUESTION # 113
How to configure the fields to be copied from the original incident when an incident is copied?

A. Modify the incident property "com.snc.incident.copy.fields"
B. Modify the incident property "com.snc.incident.copy.attributes"
C. There's a predefined set of fields to be copied and they cannot be changed
D. Modify the incident property "com.snc.incident.copy.columns"

Answer: B

NEW QUESTION # 114
As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

A. Work in Progress lo Closed
B. Assess to Work in Progress
C. New to Assess
D. On Hold to Work in Progress
E. Draft to Assess

Answer: D

NEW QUESTION # 115
What type of record can be created from an incident record from the workspace view to track and manage opportunities for improving a service or process?

A. Improvement initiative
B. Opportunity task
C. Improvement task
D. Opportunity initiative

Answer: A

NEW QUESTION # 116
In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles are generated from ACTIVE Problem records?

A. ProblemUtil Script Include
B. Post News or Post Knowledge UI Actions
C. Problem to Knowledge Transform Map
D. Problem Create Knowledge Business Rule

Answer: D

Explanation:
Explanation
https://[INSTANCE].service-now.com/nav_to.do?uri=sys_script.do?sys_id=877c97b80a0a3c740147ca0a461265 BR Name: "Problem Create Knowledge" BR Condition:
current.problem_state.changesTo(4) && current.knowledge == true
BR Script (snip):
function submitDirect() {
var kb = new GlideRecord("kb_knowledge");
kb.source = current.sys_id;
kb.short_description = current.short_description;
kb.sys_domain = current.sys_domain;
kb.text = current.work_notes.getHTMLValue();
kb.workflow_state = 'draft';
kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab"); kb.insert();

NEW QUESTION # 117
What is the name of the view that can be configured to control the fields displayed when a user hovers over te reference icon next to a reference field?

A. sys_popup
B. reference_view
C. tool_tip
D. mobile

Answer: A

Explanation:

NEW QUESTION # 118
......

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