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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Applications for Collaboration | 20% | - Collaboration Features
|
| Topic 2: Data Migration and Integration | 15% | - Migration and Automation
|
| Topic 3: Platform Overview and Navigation | 7% | - Platform Overview
|
| Topic 4: Instance Configuration | 11% | - Instance Personalization and Configuration
|
| Topic 5: Database Management and Platform Security | 27% | - Database and Security Administration
|
| Topic 6: Self Service and Automation | 20% | - Self-Service Features
|
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NEW QUESTION # 359
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Answer: A,B,E
NEW QUESTION # 360
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
Answer: A,C,D,E
Explanation:
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator
/app_store_learnv2_importingdata_quebec_data_sources
NEW QUESTION # 361
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
Answer: B
Explanation:
Predictive Intelligence (PI) in ServiceNow is an AI-powered framework that helps automate classification and decision-making based on historical data. It can automatically populate values for fields like Priority and Category based on the Short Description field value.
Correct Answer
D . Predictive Intelligence ✅
Uses machine learning models to analyze patterns in previous records.
Automatically suggests or assigns values for fields like Priority, Category, and Assignment Group.
Example:
If a user submits an incident with "Email not working" in the Short Description, Predictive Intelligence can:
Set Category to Email
Set Priority to Medium
Assign the ticket to the appropriate Support Group
Incorrect Answer Choices
A . UI Policy ❌
UI Policies control form behavior (e.g., showing/hiding fields) but do not dynamically assign values based on machine learning.
B . Assignment Rule ❌
Assignment Rules determine who gets assigned a record based on conditions but do not populate Priority or Category automatically.
C . Action ❌
"Action" is not a framework-it refers to Flow Designer actions, which require manual configuration.
E . CSDM (Common Service Data Model) ❌
CSDM is a data framework for managing CIs and services, but it does not handle automatic field population.
Reference:
ServiceNow Documentation: Predictive Intelligence Overview
ServiceNow AI & ML: Predictive Intelligence for Incident Categorization
NEW QUESTION # 362
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?
Choose 2 answers
Answer: C,D
NEW QUESTION # 363
What function do you use to add buttons, links, and context menu items on forms and lists?
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/concept/c_
NEW QUESTION # 364
......
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