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Apple Apple-Device-Support Exam Syllabus Topics:

SectionWeightObjectives
Device Setup and Configuration20%- Set up and activate iPhone, iPad, and Mac
- Configure Apple Account and iCloud services
- Manage settings, preferences, and profiles
User and Account Management15%- Create and manage user accounts
- Secure accounts with passwords, biometrics, and recovery
- Resolve account access and sync issues
Security and Privacy15%- Configure privacy settings and permissions
- Implement security features: FileVault, Activation Lock, Find My
- Protect data and resolve security issues
Network and Connectivity15%- Troubleshoot network and connectivity problems
- Use AirDrop, Continuity, and Handoff features
- Configure Wi-Fi, Bluetooth, and cellular connections
Troubleshooting and Diagnostics15%- Identify common hardware and software issues
- Use built-in tools: Console, Activity Monitor, Diagnostics
- Resolve startup, performance, and crash problems
Software, Apps, and Content Management20%- Manage media, files, and storage
- Install, update, and troubleshoot apps
- Update and restore iOS, iPadOS, and macOS

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Apple Device Support Exam Sample Questions (Q46-Q51):

NEW QUESTION # 46
Select three responses.
Which three conditions might require you to enter your passcode instead of using Face ID?

Answer: A,C,E

Explanation:
Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials1, these situations include:
* The device has just been turned on or restarted.
* The user hasn't used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn't used a biometric to unlock their device in 4 hours.
* The device hasn't been unlocked for more than 48 hours.
Therefore, the correct answer is C, D, and E.
References:
* Face ID, Touch ID, passcodes, and passwords


NEW QUESTION # 47
How many times will Face ID attempt to recognize your face before asking for your passcode?

Answer: B

Explanation:
Face ID will attempt to recognize your face three times before asking for your passcode. This is to prevent unauthorized access to your device by someone who looks similar to you or has a photo of you. If Face ID fails to match your face after three attempts, you can either enter your passcode or swipe up from the bottom of the screen to try Face ID again. You can also adjust the settings for Face ID to make it more or less sensitive to variations in your appearance, such as wearing glasses, a hat, or a mask. References: Use Face ID on your iPhone or iPad Pro - Apple Support, iOS 12: How to retry Face ID after a failed attempt - 9to5Mac


NEW QUESTION # 48
An app stopped responding. How can you use the Dock to force the app to quit?

Answer: A

Explanation:
To force quit an app via the Dock, Control-click (or right-click) its icon; if unresponsive, "Force Quit" appears in the contextual menu instead of "Quit." Select it to terminate the app.
* Option A: Shift-click doesn't trigger this menu.
* Option C: Fn-click isn't a standard action.
* Option D: Esc-click doesn't work.
References: Apple Support - " Force quit apps on Mac " (support.apple.com/HT201276).


NEW QUESTION # 49
Which two locations are app preference files typically stored on a Mac?

Answer: A,C

Explanation:
App preference files are files that store the rules or parameters that tell your apps how they should work. They usually have the .plist extension and are associated with a specific app's bundle identifier. App preference files are typically stored in two locations on a Mac: the user library and the system library. The user library is located at -/Library/Preferences and contains the preference files for the current user. The system library is located at /Library/Preferences and contains the preference files for all users. These locations are different from the root library, which is located at /System/Library/Preferences and contains the preference files for the operating system and its components. You can access these locations by using the Finder, the Terminal, or the defaults command line utility. You can also edit, delete, or reset the preference files using various methods, but you should be careful not to damage or corrupt them, as they may affect the functionality of your apps. References:
* Where are the application preference files location on Mac
* What are Mac system preferences files, and how do I fix them?
* How to change the default apps used to open files in macOS


NEW QUESTION # 50
Where in Recovery app > Recovery Log can you set the view to display only error messages?

Answer: A

Explanation:
In macOS Recovery's Recovery app log,Detail Levelfilters messages (e.g., to show only errors), refining the view for troubleshooting.
* Option A: Message Type isn't a filter here.
* Option C: Log Type isn't an option.
* Option D: Filter Level isn't a term used.
* Option B: Correct per Recovery interface.References: Apple Support - "Use macOS Recovery" (support.
apple.com/HT201314).


NEW QUESTION # 51
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