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| Section | Objectives |
|---|---|
| Topic 1: Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| Topic 2: SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| Topic 3: SAP Commerce Cloud | - Extension and integration mechanisms - Storefront and personalization concepts - Product content and catalog management |
| Topic 4: SAP Customer Experience Architecture | - End-to-end CX architecture principles - Composable enterprise and CX strategy - SAP CX solution integration landscape |
| Topic 5: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| Topic 6: Integration and Extensibility | - Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture |
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NEW QUESTION # 43
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
Answer: A,B
NEW QUESTION # 44
Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.
Answer: A,D,E
NEW QUESTION # 45
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
Answer: A,B,C
NEW QUESTION # 46
You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.
Answer: B,C
NEW QUESTION # 47
You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.
Answer: A,D
NEW QUESTION # 48
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