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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which statement about employee surveys is CORRECT?

A. They can only be conducted electronically so have limited application
B. They are typically conducted annually
C. They are intended to be conducted across an entire organization
D. They are conducted at several organizational levels, formally and informa

Answer: D

NEW QUESTION # 29
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

A. Outsource immediately to save time without evaluating other factors
B. Conduct a staff survey to gauge internal preferences
C. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
D. Focus solely on cost as the deciding factor

Answer: C

NEW QUESTION # 30
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost. What should the service desk agent do?

Answer:

Explanation:
Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

NEW QUESTION # 31
An IT department has reduced its lead time for releasing application changes by using continuous integration
/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the ' deployment management ' practice be utilized to minimize these delays?

A. By using ChatOps to improve collaboration during deployment
B. By automating the deployment of infrastructure
C. By using blameless post-mortems to identify ways to improve deployments
D. By authorizing multiple application deployments per day

Answer: B

Explanation:
The delay described is not mainly about application release approval or communication. It is about waiting for environments to be provisioned. The best solution is to automate the deployment of infrastructure, often through infrastructure as code and repeatable provisioning pipelines.
B addresses deployment frequency, not environment creation delay. C is useful for learning but does not directly remove the bottleneck. D can improve coordination but also does not eliminate the provisioning wait.
A is best because it directly shortens lead time at the point where the current delay occurs.

NEW QUESTION # 32
Which statement about the onboarding of services is CORRECT?

Answer:

Explanation:
The onboarding should be planned during the design of the service

NEW QUESTION # 33
......

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