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| Section | Weight | Objectives |
|---|---|---|
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Configure schedule board and board features - Manage scheduling options and requirements |
| Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup - Configure work order types and incident types - Set up and configure customer assets - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Configure Field Service organizations and structures |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Manage inventory levels and stock locations - Configure product inventory and item associations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Manage work order reporting and analytics - Process work order inspections and recommendations - Create and manage work orders - Handle work order incidents and resolutions - Configure work order lifecycle and statuses |
>> MB-240 Testking Exam Questions <<
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NEW QUESTION # 18
You are implementing Microsoft Dynamics 365 FWd Service for an electronics company.
You need to identify when a compressor is used from the technicians warehouse inventory.
How does the inventory journal record the transactions? To answer, drag the appropriate inventory journal record to the correct scenario. Each inventory journal record may be used once, more than once. or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 19
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.
What should they implement?
Answer: C
NEW QUESTION # 20
You need to create a purchase order for a thermal overload cooling fan for the refrigeration unit on the shop floor. You create a purchase order and add products.
Which four actions should you perform in sequence to complete the order and receive the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 21
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create Asset Properties to describe each component for viewing in a hierarchy.
Does this meet the goal?
Answer: A
NEW QUESTION # 22
You are configuring work orders for technicians to complete their on-site service.
You need to advise the technicians on locating the whereabouts of the customer assets within the Field Service mobile app.
What is one way a technician can identify the exact location of an asset at a customer site?
Answer: B
NEW QUESTION # 23
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