ServiceNow CIS-HR Exam Questions: Attain Your Professional Career Targets [2026]

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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security & Data Protection	20%	- HR data protection and access control - Delegated Developer role usage - Role-based and contextual security - Platform security fundamentals
Topic 2: Core HR Applications & Employee Center	30%	- Employee Center branding and customization - Assignment rules setup - HR services, catalog items, and record producers - Users, groups, skills, and roles configuration
Topic 3: HR System Architecture	30%	- HR table structure - ServiceNow HR plugins - Application scoping
Topic 4: HR Journeys & Lifecycle Events	20%	- Lifecycle Event structure and components - Activity sets, trigger conditions, and activities - Audience definition and field mappings - Journey configuration and management

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q109-Q114):

NEW QUESTION # 109
Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?

A. a digital signature
B. a digital certificate
C. a digital key
D. a picture of the signature that is added to the document

Answer: D

NEW QUESTION # 110
At what level is User Criteria set to control who can read and edit knowledge articles?

A. In the User record.
B. In the Knowledge Base only.
C. In either the Knowledge Base or Article.
D. In the Knowledge Article only.

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html

NEW QUESTION # 111
What kind of records do HR Requests create?

A. HR Files
B. HR Incidents
C. HR Cases
D. HR Problems

Answer: C

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/task/configure-hr-record-producer.html

NEW QUESTION # 112
What is the purpose of the Agent Workspace for HR Case Management?

A. To provide HR agents a centralized view to manage HR cases
B. Automatically resolves cases without agent intervention
C. Provides HR managers advanced analytics
D. Allows agents the ability to resolve HR-related cases with non-HR cases

Answer: A

Explanation:
Comprehensive and Detailed Explanation: The Agent Workspace for HR Case Management is designed to provide a modern, multi-tabbed interface that offers HR agents a centralized view of all relevant information needed to resolve employee inquiries. Unlike the standard platform list view, Agent Workspace uses a layout that minimizes " context switching " by providing the agent with the HR Case details, the subject person ' s HR Profile, related cases, and Knowledge Base articles all within a single screen. This environment is optimized for high-volume work, allowing agents to handle multiple interactions simultaneously via a consistent, intuitive UI. It helps agents prioritize their work through personalized dashboards and " agent assist " features that proactively suggest solutions. While it includes reporting elements, its core purpose is operational efficiency and a better " fulfillment " experience, rather than high- level analytics (which is handled by Performance Analytics) or automated resolution.

NEW QUESTION # 113
What are the major HR Service Catalog components? (Choose four.)

A. HR Profile
B. HR Service
C. Assignment Group
D. HR Catalog Item
E. Record Producer
F. Matching Rule
G. HR Template

Answer: B,D,E,G

NEW QUESTION # 114
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