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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Optimization and continuous improvement
Topic 2: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Topic 3: Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Configuration and setup of GPR
- Data preparation and model training
- Getting started and prerequisites
- Performance monitoring and reporting

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q113-Q118):

NEW QUESTION # 113
Content offers in Predictive Engagement can only be triggered manually by agents.
(True/False)
Response:

Answer: B


NEW QUESTION # 114
Which of the following best defines an "outcome" in GPE?
Response:

Answer: B


NEW QUESTION # 115
What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 116
Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

Answer: D


NEW QUESTION # 117
Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

Answer: B


NEW QUESTION # 118
......

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