시험준비에가장좋은MB-230최신시험최신덤프덤프데모문제보기

참고: Fast2test에서 Google Drive로 공유하는 무료, 최신 MB-230 시험 문제집이 있습니다: https://drive.google.com/open?id=1Wu_lFyazijEQg3D1ilcLgj-N9ulcNprK

경쟁이 치열한 IT업계에서 굳굳한 자신만의 자리를 찾으려면 국제적으로 인정받는 IT자격증 취득은 너무나도 필요합니다. Microsoft인증 MB-230시험은 IT인사들중에서 뜨거운 인기를 누리고 있습니다. Fast2test는 IT인증시험에 대비한 시험전 공부자료를 제공해드리는 전문적인 사이트입니다.한방에 쉽게Microsoft인증 MB-230시험에서 고득점으로 패스하고 싶다면Fast2test의Microsoft인증 MB-230덤프를 선택하세요.저렴한 가격에 비해 너무나도 높은 시험적중율과 시험패스율, 언제나 여러분을 위해 최선을 다하는Fast2test가 되겠습니다.

Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implement Connected Customer Service10%- Manage Connected Customer Service scenarios
  • 1. Configure proactive service
  • 2. Manage customer assets
  • 3. Configure asset management
- Configure IoT integration
  • 1. Create cases from IoT alerts
  • 2. Manage IoT devices
  • 3. Configure IoT alerts
Topic 2: Manage entitlements and SLAs15%- Create and manage entitlements
  • 1. Define and manage entitlement templates
  • 2. Apply entitlements to cases
  • 3. Create and activate entitlements
- Create and manage SLAs
  • 1. Define and configure SLA KPIs
  • 2. Enable SLAs for entities
  • 3. Create SLA items and actions
  • 4. Use hierarchical SLA configurations
Topic 3: Implement Microsoft Power Platform10%- Configure Power Virtual Agents
  • 1. Integrate chatbots with Customer Service
  • 2. Configure topics and entities
  • 3. Create chatbots
- Configure Power Automate
  • 1. Create and manage flows
  • 2. Configure triggers and actions
  • 3. Use Common Data Service connector
Topic 4: Manage analytics, visualizations, and insights10%- Configure Customer Service Insights
  • 1. Configure dashboards and charts
  • 2. Configure Customer Service historical analytics
  • 3. Configure Power BI integration
- Manage insights
  • 1. Analyze conversation insights
  • 2. Monitor and improve service with analytics
  • 3. Analyze Omnichannel insights
Topic 5: Implement multi-session experiences for Customer Service20%- Configure the Customer Service workspace
  • 1. Configure productivity tools
  • 2. Configure notifications
  • 3. Configure apps and templates
  • 4. Configure session management
- Manage channels
  • 1. Configure SMS
  • 2. Configure Voice
  • 3. Configure Chat
  • 4. Configure Microsoft Teams integration
- Configure and manage Omnichannel
  • 1. Configure work streams and queues
  • 2. Manage context variables
  • 3. Configure agent scripts
  • 4. Configure routing and assignment
Topic 6: Implement scheduling5%- Manage resources
  • 1. Configure resource calendars and working hours
  • 2. Define resources and resource groups
- Manage services
  • 1. Schedule service activities
  • 2. Define service activities
Topic 7: Implement routing10%- Configure unified routing
  • 1. Configure work distribution
  • 2. Configure work classification
  • 3. Configure assignment methods
- Manage queues and routing
  • 1. Configure routing rules
  • 2. Configure advanced routing rules
  • 3. Create and manage queues
Topic 8: Manage cases and Knowledge Management20%- Create and manage cases
  • 1. Identify and create cases from activities
  • 2. Analyze cases with interactive dashboards
  • 3. Create case and child case
  • 4. Use case routing rules
  • 5. Customize case views
- Manage Knowledge Management
  • 1. Manage the Knowledge Management lifecycle
  • 2. Configure entities for Knowledge Management
  • 3. Use knowledge article templates
  • 4. Create and manage knowledge articles

>> MB-230최신 시험 최신 덤프 <<

100% 합격보장 가능한 MB-230최신 시험 최신 덤프 인증시험 덤프자료

지금 같은 경쟁력이 심각한 상황에서Microsoft MB-230시험자격증만 소지한다면 연봉상승 등 일상생활에서 많은 도움이 될 것입니다.Microsoft MB-230시험자격증 소지자들의 연봉은 당연히Microsoft MB-230시험자격증이 없는 분들보다 높습니다. 하지만 문제는Microsoft MB-230시험패스하기가 너무 힘듭니다. Fast2test는 여러분의 연봉상승을 도와 드리겠습니다.

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q178-Q183):

질문 # 178
You need to implement a solution to provide the technician's utilization.
Which solution should you use?

정답：B


질문 # 179
You are a Dynamics 365 for Customer Service administrator. Your company provides support between 9 a.m. and 5 p.m.
You must add a warning to account records when service representatives do not contact an account within eight business hours of the account being verified.
You need to enable service-level agreements (SLAs) for accounts.
In which order should you perform the actions? To answer, move all actions from the list to the answer area and arrange them in the correct order.

정답：

설명：

1 - Customize the accounts entity to enable SLAs. Add a status reason for unverified accounts.Set the value for the statue reason to Verified.
2 - Create an enhanced SLA on the account that tracks when the status reason changes to Verified.
3 - Configure the SLA details and set a warning at six hours and a failure at eight hours.
4 - publish the account customizations. Set the business hours for the support department.


질문 # 180
You are a Dynamics 365 for Customer Service administrator. Your company provides support between 9 a.m. and 5 p.m.
You must add a warning to account records when service representatives do not contact an account within eight business hours of the account being verified.
You need to enable service-level agreements (SLAs) for accounts.
In which order should you perform the actions? To answer, move all actions from the list to the answer area and arrange them in the correct order.

정답：

설명：

1 - Customize the accounts entity to enable SLAs....
2 - Create an enhanced SLA on the account that tracks....
3 - Configure the SLA details and set a warning at six hours and a failure at eight hours.
4 - Publish the account customizations...


질문 # 181
A company uses Dynamics 365 Customer Service.
The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes.
You need to configure the intervals.
What should you configure?

정답：E

설명：
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups


질문 # 182
You use Dynamics 365 for Customer Service.
You need to merge cases.
What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

Explanation:


질문 # 183
......

Fast2test의 Microsoft MB-230덤프는 Microsoft MB-230시험문제변경에 따라 주기적으로 업데이트를 진행하여 덤프가 항상 가장 최신버전이도록 업데이트를 진행하고 있습니다.구매한 Microsoft MB-230덤프가 업데이트되면 저희측에서 자동으로 구매시 사용한 메일주소에 업데이트된 최신버전을 발송해드리는데 해당 덤프의 구매시간이 1년미만인 분들은 업데이트서비스를 받을수 있습니다.

MB-230인기시험덤프: https://kr.fast2test.com/MB-230-premium-file.html

참고: Fast2test에서 Google Drive로 공유하는 무료, 최신 MB-230 시험 문제집이 있습니다: https://drive.google.com/open?id=1Wu_lFyazijEQg3D1ilcLgj-N9ulcNprK