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| Section | Weight | Objectives |
|---|---|---|
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
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NEW QUESTION # 119
Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?
Answer: A
Explanation:
The study guide identifies C. The color palette is auto-generated based on the brand color to be WCAG compliant as the correct answer. Salesforce's current theming architecture reinforces this principle.
Administrators define a primary brand color, and Salesforce generates complementary palette values for the interface. With SLDS 2 themes, Salesforce specifically generates accent, container-accent, and border-accent colors that meet applicable WCAG color-contrast requirements. Salesforce explicitly discourages overriding those generated accessible colors because manually selected replacements may no longer provide adequate contrast. This is important because a company brand color selected in isolation does not guarantee accessible text, controls, borders, or component states. A design system must derive related colors with sufficient perceptual separation and contrast across the interface.
Option A reverses the recommended practice: accessible generated values should generally not be overridden merely for visual preference. Option B is too restrictive; Salesforce branding supports considerably more customization than changing only a single brand color.
The UX principle is to preserve organizational identity while allowing the design system to generate accessible supporting values. This makes branding scalable across components without requiring designers to manually calculate every UI color combination.
Study Guide reference/topics: Themes and Branding, WCAG, accessible color palettes, brand colors, Declarative Design.
NEW QUESTION # 120
Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?
Answer: C
Explanation:
The study guide identifies A. Standard Person Account Object as the correct answer for representing the bank's individual customers.
The decisive detail is that the bank serves individual customers rather than corporate or business customers.
The Person Account model is therefore the representation selected by the guide because it is intended for circumstances where the customer relationship centers on an individual person rather than a company.
The financial advisor must also be able to open that customer's Salesforce record and see associated potential business opportunities. The selected account model gives the solution a customer-centered record around which those sales relationships can be organized.
Option B, Lead, represents a different stage of the sales relationship. The scenario describes customers whose records advisors already need to access rather than merely prospective individuals awaiting conversion.
Option C, Opportunity, represents potential business or a sales transaction rather than the person who is the customer. Opportunities can be associated with the customer record, but they cannot substitute for it.
The underlying UX/data-model lesson is that the Salesforce entity should reflect the real-world subject users think about. For a bank serving individuals, the guide specifies the Person Account model.
Study Guide reference/topics: Person Accounts, individual customers, Sales Cloud, Salesforce data modeling, Declarative Design.
NEW QUESTION # 121
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?
Answer: C
Explanation:
The uploaded Master Study Guide identifies C. Utility Classes as the correct SLDS resource for maintaining consistency in alignment, grids, spacing, and typography.
Utility classes provide reusable styling mechanisms that can be applied to interface elements without creating a separate custom CSS solution for every layout or presentation requirement. Within the study-guide framing, they are the appropriate SLDS resource when designers and developers need consistent control over common visual properties.
Option A, Component Blueprints, is used to communicate the structure and presentation pattern of complete Salesforce-style components. Blueprints are important when implementing component patterns, but this question focuses specifically on commonly reused styling concerns such as spacing, alignment, and typography.
Option B, BEM Naming Classes, relates to CSS naming methodology and structure. It is not the resource keyed by the guide for applying the visual utilities described.
The underlying design-system principle is reuse instead of reinvention. Applying standardized utility classes helps different pages and components use common spacing and alignment behavior rather than accumulating inconsistent custom CSS rules.
That consistency makes Salesforce interfaces more predictable visually and easier to maintain.
Study Guide reference/topics: SLDS Utility Classes, alignment, spacing, grids, typography, Salesforce Lightning Design System.
NEW QUESTION # 122
A UX Designer is working on a series of custom Salesforce components for a new website.
In which way could the designer accelerate the visual design process?
Answer: C
Explanation:
The Salesforce Lightning Design System (SLDS) is a collection of design guidelines, components, and resources that enable developers and designers to build consistent, high-quality, and responsive user interfaces across the Salesforce platform. The SLDS provides UI kits and plugins for popular design and prototyping tools, such as Sketch, Adobe XD, and Figma, that allow designers to quickly create mockups and wireframes using the SLDS components and styles. By leveraging the SLDS, the designer can accelerate the visual design process and ensure alignment with the Salesforce brand and best practices.Reference:
[Salesforce Lightning Design System]
[UI Kits and Plugins]
[UX Designer Certification Prep: Visual Design]
NEW QUESTION # 123
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Answer: A
Explanation:
The correct answer is C. The CSS styles defined in the parent list component are not shared with the child items. The study guide explicitly keys this Shadow DOM behavior.
The UX Designer must account for component-level style isolation when specifying how the custom parent and child LWCs should appear. In the scenario, the parent component represents the overall To-Do List, while separate child components represent individual To-Do items.
The answer key indicates that styling defined within the parent component cannot simply be assumed to apply inside each child component. Consequently, the designer and developer need to plan styling at the appropriate component level rather than expecting the parent's stylesheet to control every repeated child item automatically.
Option B states the opposite behavior by assuming that the parent's CSS is inherited by the child components.
Option A focuses on Light DOM, but the scenario specifically asks about the impact of the LWC's Shadow DOM structure, and the guide selects style separation as the relevant consideration.
The design implication is significant: component boundaries affect implementation. A visually consistent specification must account for how styles are scoped when a user interface is decomposed into multiple Lightning Web Components.
Study Guide reference/topics: LWC, Shadow DOM, CSS scope, parent-child components, SLDS.
NEW QUESTION # 124
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