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| Section | Weight | Objectives |
|---|---|---|
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
| Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
| Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Configure channel management policies - Convert public channels to private channels - Manage default channels and required channels - Manage user groups and channel permissions |
| Enabling Slack Success | 15% | - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Create help channels for user support |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management |
| Security | 15% | - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Configure domain and IP restrictions |
| App Administration | 10% | - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage app approvals and app directory |
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NEW QUESTION # 198
Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?
Answer: B
Explanation:
Slack provides an option to restrict the use of @channel, @here, and @everyone mentions to Workspace Owners and Admins only.
Slack's guidance states:
"To prevent disruption, you can limit the ability to use @channel, @here, and @everyone mentions to only Workspace Owners and Admins." This prevents misuse in large public channels while still preserving structured communications.
(Reference: Slack Administration Study Guide - Notification Settings and Messaging Restrictions)
NEW QUESTION # 199
You're an Org Admin working at a financial services organization. It recently upgraded to Slack Enterprise Grid, and leadership is defining a set of security policies for employees to follow when using Slack on mobile devices.
After reviewing the requirements, you determine EMM is the best option.
Which requirement makes EMM the right option for this organization?
Answer: B
Explanation:
According to Slack's Enterprise Mobility Management (EMM) documentation:
"EMM allows organizations to restrict access to Slack only from approved (managed) mobile devices, enhancing security and ensuring compliance with corporate policies." Requiring minimum app versions (A), blocking downloads (C), and requiring secondary authentication (D) are native Slack security settings or can be handled with mobile session settings - but device restriction is specifically an EMM capability.
(Reference: Slack Administration Study Guide - Enterprise Mobility Management (EMM) Overview)
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NEW QUESTION # 200
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)
Answer: A,B
Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 201
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?
Answer: B
Explanation:
Slack best practices recommend:
"For external users who need access to multiple channels but not the entire workspace, a Multi-Channel Guest account is the ideal solution." Full member access (D) is inappropriate for external users. Slack Connect DMs (B) would not provide full channel collaboration. Single-Channel Guest (C) would limit the contractor unnecessarily.
(Reference: Slack Administration Study Guide - Managing Guest Accounts in Enterprise Grid)
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NEW QUESTION # 202
What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)
Answer: C,D
Explanation:
Workflow Builder allows launching workflows based on specific triggers. Slack officially states:
"Supported triggers include when a new member joins a channel and at a scheduled date and time." Keyword usage (A) is not currently a native trigger without a custom app. New channel creation (B) is not a trigger. New member joining a workspace (D) by itself is not a trigger unless tied to joining a specific channel.
(Reference: Slack Administration Study Guide - Workflow Builder Triggers)
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NEW QUESTION # 203
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