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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: AI and Adaptive Analytics- Adaptive models
  • 1. Propensity scoring
    • 2. Outcome prediction and learning loops
      - Machine learning in decisioning
      • 1. Feature impact and feedback cycles
        • 2. Model usage in NBA
          Topic 2: Customer Decision Hub Overview- Next-Best-Action (NBA) Framework
          • 1. NBA decision strategies
            • 2. Action prioritization and arbitration
              - Engagement Policy Design
              • 1. Constraints and suitability rules
                • 2. Eligibility and applicability rules
                  Topic 3: Decision Strategies and Configuration- Strategy building blocks
                  • 1. When, if, and decision shapes
                    • 2. Strategy results and propositions
                      - Real-time decisioning
                      • 1. Context handling in real time
                        • 2. Event-driven decisioning
                          Topic 4: Customer Engagement and Channels- Omnichannel delivery
                          • 1. Customer interaction history
                            • 2. Channel configuration
                              Topic 5: Reporting and Monitoring- Performance tracking
                              • 1. Decision results monitoring
                                • 2. Business outcome reporting

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                                  Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q47-Q52):

                                  NEW QUESTION # 47
                                  In a decision strategy, you can use aggregation components to____________.

                                  Answer: B

                                  Explanation:
                                  Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified References: Pega Academy - Decisioning Consultant - Aggregating actions


                                  NEW QUESTION # 48
                                  U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal The Dank added engagement policy conditions to show the offers based on the bank's requirements.
                                  In the Answer Area, select the correct engagement policy for each condition.

                                  Answer:

                                  Explanation:


                                  NEW QUESTION # 49
                                  An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

                                  Answer: A


                                  NEW QUESTION # 50
                                  As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend? (Choose Three)

                                  Answer: A,C,D

                                  Explanation:
                                  The Next-Best-Action strategy is a customer-centric approach that aims to deliver the most relevant and valuable proposition for each customer at any given moment. You can use the Next-Best-Action strategy to address various business issues that involve customer interactions, such as service, retention, and collections. Service is the process of providing assistance and support to customers who have questions or problems. Retention is the process of preventing customers from leaving or switching to competitors. Collections is the process of recovering unpaid debts from customers who are delinquent or defaulting on their obligations. These are all business issues that can benefit from using the Next-Best-Action strategy. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


                                  NEW QUESTION # 51
                                  MyCo, a telecom company, wants to use Pega Customer Decision Hub to send the MyFone Pro offer through email to qualified customers. In preparation, the marketing team created an action, a treatment, and an action flow. As a decisioning architect, you verify the settings in the Channel tab of Next-Best-Action Designer to enable email communication.
                                  To implement this requirement, the completion of which two tasks do you verify in the Channel tab of Next- Best-Action Designer? (Choose Two)

                                  Answer: B,D


                                  NEW QUESTION # 52
                                  ......

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