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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Success Foundation	10%	- Define customer experience - Describe recurring revenue financial terms - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle
Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes
Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Business Acumen	30%	- Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals
Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics

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Cisco Renewals Manager Sample Questions (Q57-Q62):

NEW QUESTION # 57
A portfolio ' s ACV Growth percent has remained flat across three consecutive renewal cycles, despite a healthy OTRR. Which expansion signal does this pattern indicate?

A. The renewal base is stable and no action is required beyond maintaining execution practices.
B. Flat ACV Growth is a lagging indicator of declining OTRR performance that will self-correct over time.
C. Expansion activity is limited and the account team must identify opportunities to add services.
D. Customers are utilizing current solutions and have no unmet needs driving expansion.

Answer: C

Explanation:
A healthy OTRR (On-Time Renewal Rate) indicates that the organization is executing renewals successfully and on schedule. However, consistently flat ACV Growth across multiple renewal cycles signals that the recurring-revenue base is being retained without meaningful expansion. The appropriate interpretation is therefore that expansion activity is insufficient, and the account team should identify opportunities to increase customer value through additional services, capabilities, or solutions.
Cisco's current Renewals Manager v2.0 blueprint positions the RM not only as a protector of recurring revenue but also as a strategic contributor to growth. It requires candidates to interpret metrics such as ACV and OTRR and to identify expansion signals within the installed base. (Cisco Learning Content) Cisco's current Partner Incentive framework reinforces this distinction. The Growth Rebate is specifically based on increases in eligible ACV bookings relative to the prior rolling four-quarter baseline. If ACV remains unchanged, the portfolio is retaining business but is not generating incremental recurring value.
(Cisco)
Option B incorrectly assumes that flat growth proves customers have no additional needs. Option C ignores the growth component of recurring-revenue management. Option D incorrectly connects flat ACV Growth with declining OTRR; these measure different dimensions of performance.
Therefore, the signal is limited expansion activity requiring additional services or solution-growth motions, making A correct.

NEW QUESTION # 58
Which critical task must be performed during the Qualification phase?

A. Renewal Plan development
B. develop a Success Plan
C. quote delivery
D. validate customer inventory

Answer: D

Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
* Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
* Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
* Updating the ATR report with any changes or corrections

NEW QUESTION # 59
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?

A. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.
B. Propose to migrate to perpetual model.
C. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.
D. Prepare a Partner Branded Managed Service deal.

Answer: C

NEW QUESTION # 60
What does a high Renewal Rate indicate about the performance of a Renewals Manager?

A. The Renewals Manager is proficient at technical troubleshooting.
B. The Renewals Manager is skilled at increasing company OPEX.
C. The Renewals Manager is effective in retaining customers.
D. The Renewals Manager is successful at attracting new customers.

Answer: C

NEW QUESTION # 61
When renewing a contract with a customer, which action is important?

A. Propose only the most important part of the solution.
B. Do not offer any financing solutions.
C. Start discussions once the contract has expired.
D. Validate customers business needs.

Answer: D

Explanation:
When renewing a contract with a customer, it is important to validate their business needs and ensure that the current solution is still meeting their expectations and goals. By validating their business needs, you can demonstrate your understanding of their situation, identify any gaps or challenges they are facing, and propose any improvements or enhancements that can add value to their experience. Validating their business needs can also help you build trust and loyalty with the customer, as well as uncover any opportunities for upselling or cross-selling additional products or services that can benefit them.

NEW QUESTION # 62
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