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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Loyalty Management Accredited Professional Exam |
| Exam Number: | Salesforce-Loyalty-Management |
| Passing Score: | 70 |
| Real Exam Qty: | 60 |
| Exam Price: | $150 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Loyalty Management Accredited Professional |
| Available Languages: | English |
| Certificate Validity Period: | 24 months |
| Sample Questions: | Salesforce Salesforce-Loyalty-Management Sample Questions |
| Exam Way: | Online proctored or Onsite at a testing center |
| Pre Condition: | Candidates should have experience with Salesforce administration and implementation of Loyalty solutions. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Loyalty-Management-Accredited-Professional-Exam-Guide |
>> Salesforce-Loyalty-Management資料 <<
我們Fast2test有龐大的IT精英團隊，會準確的迅速的為您提供Salesforce Salesforce-Loyalty-Management认证考試材料，也會及時的為Salesforce Salesforce-Loyalty-Management認證考試相關考試練習題和答案提供更新及裝訂，而且我們Fast2test也在很多認證行業中得到了很高的聲譽。雖然通過Salesforce Salesforce-Loyalty-Management認證考試的機率很小，但Fast2test的可靠性可以保證你能通過這個機率小的考試。
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問題 #102
Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?
答案：C
問題 #103
A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?
答案：D
解題說明：
To meet the company's business requirements of making points available for Loyalty Program Members after a return period of 14 days, the best solution is to Enable Deferred Points (C). Deferred points are a feature in Salesforce Loyalty Management that allows points to be earned but not immediately available for redemption, typically used to account for return periods or other conditional delays. By enabling deferred points, the company can ensure that points are only made available after the specified return period has passed, aligning with their business strategy and reducing the risk of point redemption for returned products.
問題 #104
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt isout of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
答案：D
解題說明：
When a support agent needs to compensate a customer with a 50% discount for an out-of-stock item, such as the free t-shirt in this scenario, the best course of action within Salesforce Loyalty Management is to use the " Issue Voucher " flow template (A).
* Use the "Issue Voucher" flow template:This flow template is designed to streamline the process of issuing vouchers directly to loyalty program members. It allows for the customization of the voucher ' s value, conditions, and validity, making it an ideal solution for offering a 50% discount valid for one year to the upset customer.
* The options B, C, and D, such as activating the voucher assignment batch, issuing a voucher from the Loyalty Program Member page, or assigning a voucher definition from the customer's Loyalty Program Member page, are not as straightforward or appropriate for this specific customer service scenario. The
" Issue Voucher " flow template is explicitly designed for such cases, providing a guided, efficient, and customer-centric approach to voucher issuance.
The official Salesforce documentation on Loyalty Management provides detailed instructions and bestpractices on using flow templates, including the " Issue Voucher " flow, to enhance customer experience and satisfaction within a loyalty program.
問題 #105
A Consultant needs to set up a new tier-point reset process for a new Loyalty Program,where the data- processing engine (DE) configuration is required.
How should the Consultant set up the data-processing engine with the least configuration effort?
答案：A
解題說明：
To set up a new tier-point reset process for a Loyalty Program with the least configuration effort, the consultant should:
* Option A " Create a copy of the reset qualifying points DPE template. " This approach leverages existing DPE templates designed for similar purposes, minimizing the need for extensivecustom configuration.
Reference: Salesforce Loyalty Management documentation on Data Processing Engine configurations often recommends utilizing and modifying existing templates to streamline setup processes for common tasks like point resets.
問題 #106
A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named " Member TierUpdate_ c " that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?
答案：C
解題說明：
For integrating a custom object " Member TierUpdate_c " with a journey in Salesforce Marketing Cloud for real-time tier change notifications, the correct data source option is:
* Option D " Salesforce Data " as the Entry Source, with the custom object " Member TierUpdate_c " as the data source. This option allows for real-time triggering of journeys in Marketing Cloud based on updates to Salesforce records, in this case, the " Member TierUpdate_c " object which tracks tier upgrades.
* Options A and B do not correctly target the custom object designed to track tier changes.
* Option C, using a " Data-Extension, " would not provide the real-time integration needed for immediate email notifications upon tier changes.
Reference: Salesforce Marketing Cloud documentation on journey configuration and Salesforce Data as an Entry Source provides insights into how Salesforce objects can trigger journeys based on record updates.
問題 #107
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