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| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud Applications | 15% | - Configure products and price books - Configure lead management - Create and manage reports and dashboards - Set up opportunity management - Understand sales automation features |
| Desktop and Mobile Administration | 5% | - Configure Salesforce Mobile app - Set up Salesforce Classic vs Lightning Experience - Understand Salesforce1 mobile considerations |
| Analytics - Reports and Dashboards | 10% | - Schedule reports and subscribe to reports - Create and modify reports and report types - Create dashboards - Build custom report types - Understand bucket fields and summary fields |
| Security and Access | 15% | - Describe the Salesforce security model - Understand Salesforce Shield features - Set up sharing rules - Configure field-level security - Create and modify role hierarchies - Configure org-wide default settings |
| Object Manager and Lightning Platform Basics | 20% | - Understand field types and properties - Set up lookup and master-detail relationships - Configure validation rules - Configure field-level security - Create custom and formula fields - Create custom objects and fields |
| Standard and Custom Objects | 10% | - Understand external ID fields - Create custom objects and fields - Configure lookup and master-detail relationships - Understand standard object relationships |
| Service Cloud Applications | 10% | - Create macros and quick text - Set up Salesforce Knowledge - Configure cases and entitlements - Configure Omni-Channel and Service Cloud features |
| Workflow and Process Automation | 15% | - Distinguish between workflow, Process Builder, and Flow - Create Process Builder processes - Create workflow rules and actions - Understand Flow builder basics - Build approval processes |
| Configuration and Setup | 20% | - Configure org-wide defaults and role hierarchy - Identify the capabilities of the Salesforce UI - Explain the Salesforce data model - Understand the sharing model - Describe the steps to set up a Salesforce organization - Explain the different record types - Describe the ability to track task activities |
| AppExchange | 5% | - Evaluate and install apps from AppExchange - Navigate the AppExchange marketplace - Understand managed packages |
| Mangaging User Accounts | 10% | - Assign users to roles and public groups - Understand the difference between profiles and permission sets - Reset user passwords - Configure user profiles and permission sets - Create and manage user accounts |
| Data Management | 10% | - Understand data storage management - Manage duplicate rules and matching rules - Import and export data - Use Data Loader - Configure data validation tools |
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NEW QUESTION # 158
The Universal Containers sales team wants a visual way to manage their opportunity pipeline that allows them to see all deals at once, track progress through sales stages, and quickly move opportunities forward. Which feature should a Platform Administrator recommend to meet these requirements?
Answer: A
Explanation:
The Kanban view provides a visual representation of a set of records, such as an opportunity pipeline, organized by a specific field like "Stage". It allows sales teams to see all their deals as cards in columns. The primary benefit of Kanban is its "drag-and-drop" functionality, which lets users move a card from one column to another to automatically update the stage, effectively "moving opportunities forward" with minimal effort. While reports (Option A) and dashboards (Option B) provide visual summaries, they do not allow for the interactive, one-click record updates that the Kanban view offers11. Standard list views (Option D) show data in a grid format which is less visual for tracking pipeline progress compared to the column-based Kanban layout.
NEW QUESTION # 159
A sales team is having difficulty understanding which stage their opportunity is in and what the company sales process requires of them in that stage. Which feature should a Platform Administrator implement to help the sales team quickly determine where they are in the sales process and what is required of them?
Answer: C
Explanation:
The Opportunity Sales Path (or simply Path) is a visual representation of the stages in a sales process. It is the best tool for this requirement because it not only shows the current stage prominently at the top of the record but also allows administrators to define Key Fields and Guidance for Success for every stage. This guidance can include specific steps, tips, and links to company resources that explain exactly what a rep needs to do to move the deal to the next phase. Reports (Option A), List Views (Option D), and Big Deal Alerts (Option C) provide data and notifications but do not offer the contextual, stage-by-stage guidance that the Path provides.
NEW QUESTION # 160
What are two capabilities of Salesforce Knowledge? Choose 2 answers.
Answer: A,B
NEW QUESTION # 161
A Platform Administrator at Cloud Kicks needs to temporarily remove one dashboard from a shared folder with several dashboards to make some required changes. How should the administrator achieve this?
Answer: B
Explanation:
In Salesforce, access to reports and dashboards is determined by the folder in which they are stored. If a dashboard is in a shared folder, anyone with access to that folder can view it. To "temporarily remove" a specific dashboard from public view without affecting the rest of the folder's contents, the Platform Administrator should edit the dashboard's properties and move it to a private dashboards folder (such as "My Private Dashboards"). Once moved, only the administrator (and those with high-level "View All Data" permissions) can see it while the changes are being made. Removing view access to the shared folder (Option A) would hide all dashboards in that folder, which is not the goal. Permission sets (Option C) control functional access (the ability to create or edit dashboards) but not individual record/dashboard visibility. Private groups (Option D) are for Chatter collaboration, not for managing dashboard folder security.
NEW QUESTION # 162
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
Answer: B
Explanation:
In the Agentforce environment, deactivating an agent to make configuration changes (like adding a Topic or Action) does not immediately terminate existing sessions. To ensure a smooth user experience, Salesforce allows ongoing conversations to continue using the version of the agent that was active when the session started. The "deactivation" simply prevents new sessions from being initiated. Once the administrator reactivates the agent, new sessions will utilize the updated configuration, while current users finish their interactions without interruption or "system errors".
The window does not automatically close, and the conversation is not "paused" in a way that requires the user to wait for reactivation
NEW QUESTION # 163
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