Salesforce AP-207日本語版と英語版: Energy and Utilities Cloud Accredited Professional - GoShiken製品は短時間で試験の準備をします

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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Solution Design	36%	- Map Energy and Utilities Cloud components to requirements - Design future state business processes - Define future state architecture - Understand deployment tools and best practices - Validate data model fitment - Define security and data access model
Topic 2: Implementation	38%	- License and access management - Initial setup and configuration - Contract management configuration - Order Capture setup - Data migration and integration - Post-sales process enablement - Industry-specific component setup - Product and pricing configuration
Topic 3: Discovery	13%	- Understand current state architecture - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities
Topic 4: Test and Deploy	13%	- Testing strategy and scenario design - User acceptance testing management - Deployment planning and execution

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Salesforce Energy and Utilities Cloud Accredited Professional 認定 AP-207 試験問題 (Q44-Q49):

質問 # 44
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A. Modify the VEELogoCard FlexCard to change the customer logo.
B. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D. Modify the application Page Layout to change/add/remove selected elements

正解：B、C

質問 # 45
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A. Configure the Energy and Utilities Contact Center Console available m the process horary
B. Configure custom OmniScripts and FlexCards to cover the requirements.
C. Assign the relevant lightning pages to the energy company's service agent user profile
D. Configure a custom Salesforce Service Cloud console.

正解：A、B

解説：
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5

質問 # 46
The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers

A. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
B. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
C. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
D. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.

正解：A、B、C

質問 # 47
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A. Technical connection details for the billing system
B. Project team roles and responsibilities
C. Understanding of the Energy and Utilities customer data model
D. A high-level object map of the entities and fields used by the billing system
E. A decision on the tool or technology that will be used for migrating the data (ETL)

正解：C、D

質問 # 48
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
B. Open the object's page layout and add the FlexCard LWC ante the layout.
C. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
D. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

正解：C

質問 # 49
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