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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Exam Format:	Multiple Response, Multiple Choice
Exam Price:	$500 - $700 USD
Real Exam Qty:	30
Available Languages:	English
Certificate Validity Period:	5 years
Exam Duration:	60 minutes
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Passing Score:	73%
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It provides permanent awareness of customer expectations.
C. It enables organizations to deliver personalized customer engagement data.
D. It provides seamless connectivity to teams with the correct information at the right time.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: B,C,D

NEW QUESTION # 29
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Improved customer satisfaction and retention
C. Increased profitability
D. Optimize buying lifecycle
E. Lower customer acquisition costs

Answer: C,D,E

NEW QUESTION # 30
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Business Al
B. SAP Workzone
C. SAP Datasphere
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 31
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Processing Leads and Opportunities
B. Smart Analytics
C. Web Page Creation and Generation
D. Advanced Segmentation
E. Automation Programs

Answer: B,D,E

NEW QUESTION # 32
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Guided selling
B. Agent Desktop
C. Billing
D. Omnichannel experience

Answer: B,D

NEW QUESTION # 33
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