Valid Salesforce BA-201 Questions - Prepare Effectively For Exam

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Salesforce BA-201 Exam Syllabus Topics:

SectionWeightObjectives
Collaboration with Stakeholders23%- Manage stakeholder expectations and priorities
- Build consensus on requirements and solutions
- Conduct effective meetings and presentations
- Facilitate communication between business and technical teams
User Story Development20%- Manage user story backlog and prioritization
- Break down epics into manageable user stories
- Define acceptance criteria for user stories
- Write clear and actionable user stories
Business Process Mapping17%- Map current and future business processes
- Analyze impact of changes on stakeholders
- Identify process gaps and improvement opportunities
- Create process flow diagrams and documentation
Requirements Management23%- Prioritize requirements based on business value
- Manage requirements traceability
- Elicit and document functional and non-functional requirements
- Validate and verify requirements with stakeholders
Customer Discovery17%- Document business requirements and user stories
- Identify business needs, pain points, and objectives
- Analyze current state and future state processes
- Conduct stakeholder interviews and workshops

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Salesforce BA-201 Current Exam Content, BA-201 Guide

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Salesforce Certified Business Analyst Sample Questions (Q148-Q153):

NEW QUESTION # 148
Which permission is required to create, delete, refresh or activate a Sandbox?

Answer: A

Explanation:
The Manage Sandbox permission is required to create, delete, refresh or activate a Sandbox. Sandbox Editor, Environment Manager, and System Administrator are not valid permissions in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_manage.htm&type=5


NEW QUESTION # 149
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

Answer: B

Explanation:
This answer states that documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation for 6,000 users at CK. User requirements are the needs, expectations, and objectives of the users for the Sales Cloud implementation. Discovery sessions are meetings or workshops where the BA gathers and clarifies user requirements from different stakeholders. Documenting user requirements from each department during discovery sessions means that the BA records and organizes the information obtained from different stakeholders from different departments, such as manufacturing and delivery, in a clear and concise way.
Documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation because it helps the BA to understand and validate the user requirements, and to communicate and align them with the project scope and goals. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- quick-look/use-stakeholder-engagement-skills


NEW QUESTION # 150
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.
Which user story meets this requirement?

Answer: A

Explanation:
The user story that meets the requirement is "As a CRM manager, I need to see my team's work queues so I can monitor their open tickets". A user story is a statement that describes what a user or stakeholder needs or wants from a system or solution in order to achieve a specific goal or outcome. A user story follows the format "As a [role], I want to [action], so that I can [outcome]". A user story helps to capture and communicate the business value and benefit of a requirement or feature. The user story that meets the requirement is "As a CRM manager, I need to see my team's work queues so I can monitor their open tickets" because it specifies the role (CRM manager), the action (see my team's work queues), and the outcome (monitor their open tickets). The other user stories are either too vague or too specific (A) to meet the requirement. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/requirements-management


NEW QUESTION # 151
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.
What should the BA do next?

Answer: B

Explanation:
When faced with budgetary constraints, re-prioritizing requirements ensures alignment with available resources:
Budget Optimization: Re-prioritizing allows the team to focus on delivering high-value features while deferring less critical requirements.
Role Collaboration: Salesforce recommends close collaboration between the BA and project manager to adjust project scope and maintain alignment with business goals.
Stakeholder Alignment: This approach ensures transparency with stakeholders about changes in project focus due to budgetary constraints.


NEW QUESTION # 152
Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.
What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

Answer: C

Explanation:
The final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision is to get written sign-off from all business stakeholders. Written sign-off means obtaining formal approval or confirmation from the business stakeholders that the system or solution meets their requirements or expectations and is ready to be released to production. Written sign-off helps to ensure a
"go" decision by demonstrating that the system or solution has passed all the tests or validations, as well as resolving any issues or risks that may prevent the release. Written sign-off also helps to document and communicate the completion and acceptance of the user acceptance testing process. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user- acceptance-testing


NEW QUESTION # 153
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