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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Decision strategies | 14% | - Strategy design
|
| Topic 2: AI and arbitration | 12% | - Decision optimization
|
| Topic 3: Business agility in one-to-one customer engagement | 12% | - Agile customer engagement
|
| Topic 4: Engagement policies | 15% | - Customer engagement rules
|
| Topic 5: Next-Best-Action concepts | 12% | - One-to-one customer engagement
|
| Topic 6: Actions and treatments | 12% | - Manage customer actions
|
| Topic 7: Channels | 10% | - Multi-channel engagement
|
| Topic 8: Contact policy and volume constraints | 13% | - Contact governance
|
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NEW QUESTION # 101
U+ Bank, a retail bank, uses the Business Operations Environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you initiate the change request based on best practices.
Answer:
Explanation:
NEW QUESTION # 102
As a decisioning architect, how can you optimize the strategies that are based on Insights that you gain from the AI Insight feature in the Customer Profile Viewer?
Answer: D
NEW QUESTION # 103
U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7
Answer: D
Explanation:
An engagement policy condition is a rule that determines whether a customer is eligible, applicable, or suitable for an offer. You can use engagement policy conditions to filter customers based on their attributes or behaviors. In this case, the bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000, so creating an engagement policy condition based on the income attribute is the best option. Verified Reference: [Pega Decisioning Consultant | Pega Academy]
NEW QUESTION # 104
l)+ Bank uses Pega Customer Decision Hub to approve credit card limit changes requested by customers automatically. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank.
The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?
Answer: A
Explanation:
The scorecard model determines the customer credit score based on various factors, such as income, expenses, assets, liabilities, etc. The scorecard model has a Results tab where you can define the cutoff values for different segments based on the credit score. To change the threshold value for the USD2000 credit limit from <175 to <200, you need to change the cutoff value in the Results tab of the scorecard model. Changing the cutoff value in the scorecard decision component, changing the condition in the strategy, or mapping the score value in the decision strategy will not affect the credit score calculation or segmentation.
NEW QUESTION # 105
U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
Answer: B
NEW QUESTION # 106
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