Valid Oracle 1Z0-1064-26 Exam Pattern & 1Z0-1064-26 Clearer Explanation

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Topic 2: Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration
Topic 3: Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Notifications and performance tracking 2. Coverage and service tiers 3. Milestones and operating calendars
Topic 4: Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. Service catalog and category hierarchy 3. User and role management 4. Profile options and system configuration 5. SR outcomes and resolutions - Application Composer extensions 1. Custom objects and fields 2. Object workflows 3. Groovy scripting for business logic
Topic 5: Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Topic 6: Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools
Topic 7: Work Assignment and Routing	- Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution - Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability
Topic 8: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Call flows configuration 3. Screen pop functionality
Topic 9: Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts

>> Valid Oracle 1Z0-1064-26 Exam Pattern <<

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q32-Q37):

NEW QUESTION # 32
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
B. Make them available externally to customers via My Digital Customer Service (DCS).
C. Make them available internally to agents as part of the Service Request Knowledge Panel.
D. Make them available to employees and agents via My Knowledge.
E. Make them available to external users by giving them access to the internal "My Knowledge" page.

Answer: A,B,D

NEW QUESTION # 33
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 34
Which two keyboard shortcuts can be modified?

A. Save and Continue
B. Save and Close
C. Create Service Request
D. Cancel
E. OK

Answer: C,E

NEW QUESTION # 35
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Languages
B. UI components
C. Themes
D. Object triggers
E. Business objects
F. Object workflows
G. Templates
H. Pages

Answer: C,D,E,F,G,H

NEW QUESTION # 36
What is the main function of the Data Security Policies?

A. defines the actions a particular user can do
B. defines the views the application can access
C. defines the privileges and roles a particular user can have
D. defines the views or functionalities the user can access
E. defines the data a particular user can see and/or modify

Answer: D

NEW QUESTION # 37
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