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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure scheduling configurations and booking setup - Implement security roles and field service settings - Configure Field Service organizations and structures - Set up and configure customer assets - Configure pricing, billing, and cost entities |
| Topic 2: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Handle inventory adjustments and transfers - Process purchase orders and returns - Configure warehouse and inventory settings - Configure product inventory and item associations |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Configure schedule board and board features - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Implement connected field service scenarios - Configure IoT integrations and alerts |
| Topic 5: Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Create and manage work orders - Process work order inspections and recommendations - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes |
| Topic 6: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows |
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NEW QUESTION # 12
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a bookable resource with type..
2 - Manually add additional capacity.
3 - Create and book the resource requirement..
4 - Reassign reservations to specific rooms..
NEW QUESTION # 13
Hotspot Question
You are a field service manager who reviews completed work orders before they are posted. You noticed that there are many maintenance jobs that use the same exact parts and labor, and require the same skills.
You want to create an incident type from one of the recently completed work orders, but you need to ensure that each job has a unique duration and inspection associated.
You need to update the configuration in the Create Incident Type from Work Order dialog.
Which settings should be updated in order to create your desired template? To answer, select the appropriate settings in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 14
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.
What should they implement?
Answer: D
NEW QUESTION # 15
Drag and Drop Question
A new dispatcher is using the schedule assistant to help select the best option for the booking and to assign the requirement.
You need to advise how they can use the scheduling assistant to schedule an unscheduled requirement for a work order.
Which three actions should you recommend? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.
Answer:
Explanation:
NEW QUESTION # 16
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 17
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