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Salesforce AP-203 Exam Syllabus Topics:

Section	Objectives
Topic 1: Communications Cloud Fundamentals	- Core Communications Cloud capabilities - Industry-specific architecture and concepts
Topic 2: Pricing, Billing, and Monetization	- Communications industry billing concepts - Usage-based pricing models
Topic 3: Product Modeling and Catalog (EPC)	- Product lifecycle and configurations - Enterprise Product Catalog structure
Topic 4: OmniStudio and Low-Code Configuration	- OmniScript design and execution - FlexCards for UI composition - DataRaptor and Integration Procedures
Topic 5: Order Management and Fulfillment	- Service provisioning concepts - Order capture and orchestration

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q40-Q45):

NEW QUESTION # 40
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Use the Action type from Order items to the Decomposition Relationship Conditions.
B. Implement the router condition logic within decomposition layer with more conditions.
C. Use action type from fulfillment request lines in the callout condition task
D. Map all relevant information to the Customer Facing Service (CFS)
E. Implement the router condition logic in the integration layer as callout task

Answer: B

NEW QUESTION # 41
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

Answer: C

NEW QUESTION # 42
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
B. Add the delivery zip code customer field as a header in the pricing calculation matrix
C. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
D. Configure the tax rate in the price plan and it will be added automatically when added to the cart.

Answer: B

Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

NEW QUESTION # 43
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D. Introduce customer data management system as a part of digital transformation to keep customer data up to date

Answer: B

NEW QUESTION # 44
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
D. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

Answer: C

NEW QUESTION # 45
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