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| Section | Objectives |
|---|---|
| Topic 1: Configuration and Maintenance | - System configuration management - Upgrades and lifecycle management |
| Topic 2: Cisco Contact Center Enterprise Architecture | - Core components overview (CUCM, CVP, UCCE) - Deployment models and system architecture |
| Topic 3: System Administration | - Call routing and scripting basics - User and agent configuration |
| Topic 4: Troubleshooting and Monitoring | - Performance monitoring and fault isolation - Logging and diagnostics |
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NEW QUESTION # 34
What is the function of the CVP Subdialog Return element in a VXML application?
Answer: A
Explanation:
In Cisco CVP Call Studio, applications can be structured as parent-child relationships using subdialogs. The Subdialog Return element is used at the end of a subdialog (child application) to pass control and data back to the calling application.
Why the Correct Answer is Right: D is correct. The CVP Subdialog Return element populates variables that are sent back to the parent application (the calling VXML application). This allows the subdialog to return results, collected data, or status information to the parent script for continued processing. This is a standard VXML architectural pattern documented in the Cisco CVP Call Studio developer guides.
Why Each Incorrect Answer is Wrong: A is wrong because variables are not sent back to CCE through Subdialog Return-CCE receives data through ECC variables and the Send to VRU mechanism, not through this element. B is wrong because the VVB renders VXML but does not receive return variables from subdialogs as a destination entity-it executes the VXML flow. C is wrong because the VXML Gateway interprets VXML-it does not receive variables from Subdialog Return as a target; the parent application does.
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NEW QUESTION # 35
What are two default CCB VXML applications that could be modified? (Choose two.)
Answer: A,D
NEW QUESTION # 36
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
Answer: A,B
Explanation:
In Cisco Contact Center Enterprise (CCE), the Web Administration tool provides a user-friendly interface for configuring various aspects of the contact center. The two configuration objects that can be managed using this tool are:A.Dialed Numbers:The Web Administration tool allows administrators to configure dialed numbers, which are essential for call routing and management within the contact center.B.Agents:The tool also enables the configuration of agent profiles, including their skills, availability, and other relevant settings critical for efficient call distribution and management.References:Cisco's official documentation on the Web Administration tool for CCE outlines the capabilities and configuration options available, including managing dialed numbers and agent settings.
NEW QUESTION # 37
What are two parts of a Single Sign-on message flow? {Choose two.)
Answer: A,C
Explanation:
the Single Sign-on message flow consists of two parts: first, the Identity Service (IdS) detects whether the user has a valid access token, and if not, the Identity Provider (IdP) provides a login page for authenticating the user. Once the user is authenticated, the browser issues a PUT of the Finesse desktop with an access token.
In a Single Sign-on (SSO) message flow for Cisco's contact center solutions, two key parts include:B.IdS (Identity Service) detects the user has a valid access token:When a user attempts to access a service, the Identity Service checks if the user's access token is valid, indicating they are already authenticated.D.IdP (Identity Provider) provides a login page for authenticating the user:If the user does not have a valid access token, the Identity Provider will present a login page where the user can authenticate themselves.References:Cisco's documentation on SSO implementation in contact center environments details the SSO message flow, including the roles of Identity Services and Identity Providers in authenticating users.
NEW QUESTION # 38
What are the two main features of theCisco VVB? (Choose two.)
Answer: D,E
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION # 39
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