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| Section | Objectives |
|---|---|
| High-Velocity IT Techniques - Fast Development | - Rapid delivery techniques - Development acceleration methods |
| High-Velocity IT Techniques - Valuable Investments | - Investment decision techniques - Value optimization strategies |
| Introduction to High-Velocity IT | - Course introduction and ITIL 4 overview - High-velocity concepts |
| High-Velocity IT Culture | - Working in highly automated environments - Cultural aspects of high-velocity environments |
| High-Velocity IT Techniques - Co-Created Value and Assured Conformance | - Relationship Management - Co-Created Value - Service Experience - Service Desk - Service Design |
| Digital Product Lifecycle | - Transition to Lean, Agile, or DevOps practices - Digital product lifecycle overview - Alignment with ITIL operating model |
| High-Velocity IT Techniques - Resilient Operations | - Site Reliability Engineering - Problem Management - Monitoring and Event Management - Availability Management - Capacity and Performance Management - Infrastructure and Platform Management - Service Continuity Management |
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NEW QUESTION # 32
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
Answer: B
NEW QUESTION # 33
An organization wants to provide its employees with a limited set of self-services via an online portal.
A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The organization also wants to provide employees with the ability to adjust the layout of the portal.
Which service provisioning approach should this organization use?
Answer:
Explanation:
Tailored
NEW QUESTION # 34
A customer usually has good control of a service provider in terms of achieving service levels, but often struggles to assess service value Which level of service relationship maturity does this situation describe?
Answer: B
NEW QUESTION # 35
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.
Answer: D
NEW QUESTION # 36
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?
Answer: D
NEW QUESTION # 37
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