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| Section | Objectives |
|---|---|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
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NEW QUESTION # 36
An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?
Answer: A
Explanation:
Relationship management ensures close collaboration and communication between the service provider and business stakeholders. This practice helps the IT team understand business goals, priorities, and value expectations, enabling them to make informed decisions about which changes should be prioritized in the backlog to deliver the greatest business benefit.
NEW QUESTION # 37
An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?
Answer: B
Explanation:
The architecture management practice would recommend iteratively moving application functionality to microservices, as this reduces tight coupling, increases flexibility, and allows more frequent and safer changes to the system.
NEW QUESTION # 38
A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties
Answer: C
Explanation:
Leadership in a heavily regulated organization would likely be concerned that the pilot did not address governance, risk, and compliance issues (1) and that company policies require separation of duties between Dev, testing, and Ops (4). These are common regulatory and control-related barriers to adopting CI/CD.
NEW QUESTION # 39
An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?
Answer: A
Explanation:
The monitoring and event management practice ensures that services are continuously observed and that significant events are detected and acted upon in a timely manner. In the context of chaos engineering, creating notifications for induced outages ensures that disruptions introduced during experiments are immediately identified, preventing them from remaining unnoticed until they impact users and enabling faster detection and response.
NEW QUESTION # 40
Which statement about safety culture is CORRECT?
Answer: C
Explanation:
A safety culture in high-velocity IT encourages learning from failures rather than punishing them.
By treating failures as opportunities for improvement, organizations can identify weaknesses, adapt processes, and improve system resilience over time, which is essential for continuous improvement and safe experimentation.
NEW QUESTION # 41
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