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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Strategic direction and rationale - Value measurement and outcomes - Context and innovation impact - Ethics and value alignment |
| Topic 2: Tools and Artifacts | 23% | - Design frameworks and methods - Strategy mapping and modeling - Documentation and visualization - Decision-making tools |
| Topic 3: Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Stakeholder alignment - Change and adoption enablement |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Collaboration with architects and designers - Working with product and business teams - Integrating UX and technical perspectives - Leading cross-functional work |
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NEW QUESTION # 90
A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company ' s target audience is young adults aged 18-35. What external factor might impact the strategy for this development?
Answer: A
Explanation:
Health and wellness apps collecting personal health data are heavily impacted by regulatory constraints such as HIPAA. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Regulation is an external strategic constraint because it can affect data handling, security, consent, architecture, partnerships, and operating processes. A precise implementation assessment must confirm whether a particular law applies, but among the choices a healthcare privacy regulation is the relevant external factor.
Here, HIPAA regulations is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Push notifications focuses attention elsewhere, while Customer adoption addresses a related concern without providing the same fit to the scenario
' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 91
Cloud Kicks (CK) has a large number of customer support requests. CK has identified a need for updated documentation as part of a new customer service design, making self-service available within the experience.
What should be used to measure ongoing success?
Answer: A
Explanation:
Successful self-service and knowledge updates are directly reflected by case deflection and reduced incoming support cases. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Here, Decreased number of customer cases is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Decreased bounce rate on documentation pages focuses attention elsewhere, while Increased number of Knowledge articles addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 92
The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?
Answer: A
Explanation:
The best recommendation to help the team efficiently share the right data is to create dashboards in Tableau, as this allows them to visualize and analyze data from different sources, customize and filter views, and share insights with different audiences. Developing reports in Sales Cloud or providing Kanban view in Revenue Cloud may not offer the same level of flexibility and functionality as Tableau.
NEW QUESTION # 93
Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
Answer: B
Explanation:
The best time to invite families to co-create with designers for a new footwear line is during the concepting phase, as this helps generate and validate ideas that meet the user needs and preferences, and foster user engagement and loyalty. Roadmapping or prototyping may not be suitable for co-creation, as they are more focused on planning and testing the solution.
NEW QUESTION # 94
A design team is working on the challenge: ' How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? ' Which bot metrics should the strategy designer suggest to assess the impact of their work?
Answer: A
Explanation:
Human takeover rate (escalation rate) directly measures how effectively a bot resolves issues without needing human agent intervention. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. The metric should trace directly to the stated outcome. If success means resolving issues without escalation, the most diagnostic measure is the rate at which conversations still require a human takeover; the desired direction is downward, supported by satisfaction and completion metrics. Here, Human takeover rate is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Total conversations focuses attention elsewhere, while Customer satisfaction rate addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 95
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