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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Customer credit scoring
C. Delivery of an e-commerce platform
D. Management of opportunities
E. Support end-to-end e-commerce processes

Answer: A,C,E

NEW QUESTION # 30
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Cloud ALM
C. SAP Customer Data Cloud
D. SAP Successfactors

Answer: A,B,C

NEW QUESTION # 31
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It enables processing of accounting data.
E. It provides permanent awareness of customer expectations.

Answer: A,C,E

NEW QUESTION # 32
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Integration Suite is available to integrate applications.
B. SAP Build can be used to create custom apps.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. Business process analysis is available out-of-the-box.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Answer: A,B,C

NEW QUESTION # 33
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration caters for error handling and monitoring
C. Integration value mapping needs to be maintained
D. Integration monitoring needs to be centralized
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,C,E

NEW QUESTION # 34
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