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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware | 27% | - BIOS/UEFI and firmware - Peripheral devices and connections - CPU and expansion cards - RAM types and installation - PC hardware and peripherals - Storage devices (HDD, SSD, NVMe) - Power supplies and connectors |
| Topic 2: Mobile Devices | 15% | - Mobile device synchronization - Mobile device troubleshooting - Cellular connectivity and settings - Mobile device configuration - Mobile device management (MDM) |
| Topic 3: Hardware and Network Troubleshooting | 26% | - Mobile device troubleshooting - Troubleshooting methodology - Hardware troubleshooting - Common symptoms and root causes - Printers and multifunction devices - Network troubleshooting |
| Topic 4: Networking | 20% | - Network connectivity - Network configurations - Network protocols and services - Network hardware and devices - IP addressing and subnetting basics - Network troubleshooting |
| Topic 5: Virtualization and Cloud Computing | 12% | - Virtualization fundamentals - Virtual machine concepts - Cloud connectivity and configuration - Cloud concepts and models (IaaS, PaaS, SaaS) - Cloud and virtualization troubleshooting |
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NEW QUESTION # 216
A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?
Answer: C
Explanation:
The technician has identified the symptoms (slow performance and random pop-ups) and must now establish a theory of probable cause, such as malware or spyware infection.
NEW QUESTION # 217
A multifunction printer in a small office recently had issues with scan-to-email functionality. The manufacturer has an update ready to fix the printer issues. Which of the following would a technician most likely deploy to remediate the issue?
Answer: D
Explanation:
Firmware is the embedded software on a device such as a printer. Manufacturers often release firmware updates to resolve hardware-specific functionality issues, such as scan-to-email or security vulnerabilities.
From CompTIA A+ 220-1101 Official Study Guide, Objective 3.4 - Printer installation and maintenance:
"Firmware updates provide bug fixes and add new features for multifunction printers. Apply firmware updates to resolve device-specific issues." Verified Source:
CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 3: Printer Maintenance CompTIA Exam Objectives 220-1101, Domain 3.4
NEW QUESTION # 218
Which of the following DNS records would an administrator change to redirect email flow?
Answer: D
Explanation:
An MX (Mail Exchange)record defines which mail servers are responsible for receiving email for a domain. If you want to change or redirect email traffic, the MX record must be updated with the correct server information.
NEW QUESTION # 219
Which of the following record types is used to create an alias for a domain?
Answer: C
Explanation:
A CNAME (Canonical Name) record is used in DNS to create an alias that maps one domain name to another canonical domain name. CNAME records allow multiple hostnames to reference the same IP address indirectly by pointing to a single authoritative domain name.
NEW QUESTION # 220
Which of the following connections would be used to send a print job from a mobile device to a wireless multifunction printer (MFP)?
Answer: D
Explanation:
NFC is commonly used for short-range wireless communication between devices. In the context of mobile printing:
NFC-enabled printers allow a user to tap a mobile device (phone or tablet) to the printer to initiate a print job instantly without needing to configure Wi-Fi credentials or use cables.
This is particularly common in mobile-friendly environments like offices or public kiosks.
NEW QUESTION # 221
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