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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Reporting and Analytics- Service analytics
  • 1. Dashboards and KPIs
    • 2. Operational reporting
      Integrations and Extensions- Integration capabilities
      • 1. REST APIs and integration flows
        • 2. Third-party system integration
          Oracle Fusion Service Overview- Core Service Architecture
          • 1. Service request lifecycle management
            • 2. Fusion Service data model and components
              - Service Configuration Basics
              • 1. Security roles and access control
                • 2. Basic setup and administration
                  Field Service and Dispatch- Field service operations
                  • 1. Work order management
                    • 2. Scheduling and dispatch rules
                      Service Request Management- Customer interaction handling
                      • 1. Omnichannel support processes
                        • 2. Communication templates and notifications
                          - Case and ticket handling
                          • 1. SLAs and escalation management
                            • 2. Creation, routing, and assignment rules
                              Knowledge Management- Knowledge articles
                              • 1. Search and recommendation usage
                                • 2. Creation and lifecycle management

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q13-Q18):

                                  NEW QUESTION # 13
                                  You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
                                  Which three steps should you perform to configure user self-registration in your DCS application?

                                  Answer: A,C,D


                                  NEW QUESTION # 14
                                  Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
                                  Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

                                  Answer: A,C,D,E,F


                                  NEW QUESTION # 15
                                  Which statement is correct when describing the process of adding assignment rules from Service Setup?

                                  Answer: A


                                  NEW QUESTION # 16
                                  What should you do to enable Password Reset in Digital Customer Service (DCS)?

                                  Answer: A


                                  NEW QUESTION # 17
                                  To create a new Survey object, you create a sandbox and set it as active.
                                  Which two statements are correct while creating your Survey object in Application Composer?

                                  Answer: A,B


                                  NEW QUESTION # 18
                                  ......

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