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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Retail customer experience scenarios
  • 2. B2B and B2C commerce use cases
  • 3. Customer loyalty and retention strategies
SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. SAP Commerce Cloud capabilities
  • 2. SAP Emarsys and customer engagement
  • 3. Customer data and experience management
  • 4. SAP Sales Cloud and Service Cloud positioning
- Business Process Integration
  • 1. Omnichannel customer engagement
  • 2. Integration with SAP Business Suite
  • 3. Lead-to-cash processes
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Explain customer-centric business transformation
  • 2. Position SAP Customer Experience portfolio value
  • 3. Identify competitive differentiators

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which of the following actions can you perform in SAP Customer Data Cloud?

Answer: A


NEW QUESTION # 13
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

Answer: A


NEW QUESTION # 14
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 15
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 16
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 17
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