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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
Topic 2: ITIL Guiding Principles	15%	- Progress iteratively with feedback - Keep it simple and practical - Optimize and automate - Start where you are - Focus on value - Think and work holistically - Collaborate and promote visibility
Topic 3: ITIL Service Value System	25%	- Purpose and components of the Service Value System - Governance - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 4: Key Concepts of ITIL 4	15%	- Organizations, people and culture - Information and technology - Value streams and processes - Partners and suppliers
Topic 5: Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders

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EXIN ITIL 4 Foundation Sample Questions (Q166-Q171):

NEW QUESTION # 166
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A. Guiding principles
B. Continual improvement
C. Service value chain
D. Practices

Answer: A

NEW QUESTION # 167
Which is a purpose of the 'service level management' practice?

A. To establish and nurture the links between the organization and its stakeholders
B. To set clear business-based targets for service levels
C. To ensure that the organization's suppliers and their performance are managed appropriately
D. To support the agreed quality of a service handling all agreed, user-initiated service requests

Answer: B

Explanation:
Explanation/Reference:

NEW QUESTION # 168
What is defined as a cause, or potential cause, of one or more incidents?

A. Event
B. Known error
C. Change
D. Problem

Answer: D

NEW QUESTION # 169
What should be done for every problem?

A. It should be resolved so that it can be closed
B. It should be diagnosed to identify possible solutions
C. It should have a workaround to reduce the impact
D. It should be prioritized based on its potential impact and probability

Answer: D

NEW QUESTION # 170
How can a service consumer contribute to the reduction of risk?

A. By providing the service in accordance with requirements
B. By ensuring that the service provider's resources are correctly configured
C. By fully understanding their own requirements for the service
D. By managing the detailed level of risk on behalf of the service provider

Answer: C

NEW QUESTION # 171
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