ITIL4-DPI試験解説問題 & ITIL4-DPI教育資料

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ITIL ITIL4-DPI Exam Overview:

Certification Vendor:PeopleCert (AXELOS framework)
Exam Name:ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Exam Number:ITIL4-DPI
Related Certifications:ITIL 4 High-velocity IT (HVIT)
ITIL 4 Drive Stakeholder Value (DSV)
ITIL 4 Managing Professional (MP)
ITIL 4 Create, Deliver and Support (CDS)
ITIL 4 Foundation
Available Languages:Spanish, German, Japanese, French, English
Exam Format:Multiple-choice questions, Closed book, Scenario-based questions
Certificate Validity Period:3 years
Exam Duration:90 minutes
Passing Score:28/40 (70%)
Real Exam Qty:40
Exam Price:USD 350–500 (varies by region)
Recommended Training:AXELOS ITIL Guidance
PeopleCert Official ITIL Training
Exam Registration:ITIL Certification Information
PeopleCert Official Registration
Sample Questions:ITIL ITIL4-DPI Sample Questions
Exam Way:Online proctored exam or accredited test center
Pre Condition:ITIL 4 Foundation certification required
Official Syllabus URL:https://www.peoplecert.org/itil-4

>> ITIL4-DPI試験解説問題 <<

無料PDFITIL4-DPI試験解説問題 & 保証するITIL ITIL4-DPI 最新の試験の成功ITIL4-DPI教育資料

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ITIL ITIL4-DPI 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
トピック 2
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
トピック 3
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
トピック 4
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
トピック 5
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.

ITIL 4 Strategist: Direct, Plan and Improve (DPI) 認定 ITIL4-DPI 試験問題 (Q20-Q25):

質問 # 20
An IT department is functioning as a service provider for the company it is a part of.
Which statement about this provider's governance is CORRECT?

正解：D

解説：
DPI clarifies thatgovernance always comes from the organization's governing body. Internal service providers do not operate independently; they must follow the governance structures of the parent organization. They may only self-governif explicitly delegated authority. Option A is incorrect (governance covers internal and external). Option B is false-governance always applies. Option D is misleading; theSVS supports governance, not replaces it.
(Reference: ITIL 4 Strategist DPI, section on "Governance in internal and external service provider contexts")


質問 # 21
A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.
What should the service provider do FIRST to identify the support team's involvement in the project?

正解：A

解説：
DPI's OCM guidance emphasizesengaging stakeholders earlyand ensuring communication methods are tailored to their needs. By first discussing preferred communication methods with the remote support team (B), the organization ensures their active involvement and reduces the risk of disengagement. Option A is one- way communication. Option C is irrelevant (they don't make financial decisions). Option D assumes one-size- fits-all, which contradicts DPI's principle ofstakeholder-specific communication.
(Reference: ITIL 4 Strategist DPI, section on "OCM - stakeholder engagement and communication planning")


質問 # 22
A service provider is improving its 'service desk' practice and has established the success factor:"improved user satisfaction with the service desk." Which is the BEST key performance indicator for measuring this?

正解：C

解説：
DPI stresses that KPIs should directly measureprogress toward the defined success factor. Here, the success factor isimproved user satisfaction with the service desk. Increasing the number of calls resolvedwithout escalation(Option B) directly contributes to satisfaction: faster resolutions, fewer transfers, and better customer experience. Options A and C measure efficiency but not directly user satisfaction. Option D worsens satisfaction by increasing wait times.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")


質問 # 23
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

正解：C

解説：
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")


質問 # 24
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

正解：D

解説：
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")


質問 # 25
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