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| Section | Objectives |
|---|---|
| Topic 1: Digital Product Lifecycle | - Value streams - Digital product lifecycle - ITIL operating model - Service value creation |
| Topic 2: Understand High-Velocity IT Concepts | - Digital technology - Digital organization - Digital products - IT transformation - High-velocity IT - Digital transformation |
| Topic 3: Guiding Principles for High-Velocity IT | - Application of ITIL guiding principles - Agile methods - Lean practices - Continuous improvement - DevOps culture |
| Topic 4: Contribute to Value with Digital Products | - Resilient operations - Fast development - Co-created value - Valuable investments - Assured conformance |
| Topic 5: High-Velocity IT Techniques and Practices | - Automation - Cloud computing - Security and risk management - Architecture and design - Testing and validation |
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NEW QUESTION # 24
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
Answer: B
Explanation:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.
NEW QUESTION # 25
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?
Answer: D
Explanation:
The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.
NEW QUESTION # 26
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?
Answer: A
Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.
NEW QUESTION # 27
Which is a characteristic of a digital organization?
Answer: D
Explanation:
A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.
NEW QUESTION # 28
Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?
Answer: C
Explanation:
Problem management is concerned with identifying and managing the causes of incidents, reducing their likelihood and impact. In high-velocity environments this practice works continually alongside development and operations teams, using techniques such as swarming and blameless reviews so that recurring failures are eliminated rather than repeatedly resolved.
NEW QUESTION # 29
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