2026 Oracle 1Z0-1064-26 Realistic Valid Test Guide Free PDF

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Service Request Management	25%	- Service catalog and entitlements - Milestones and action plans - SR categories, assignment rules and routing - SR creation, lifecycle and processing
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

>> Valid 1Z0-1064-26 Test Guide <<

Free PDF Quiz Newest Oracle - 1Z0-1064-26 - Valid Oracle Fusion Service 2026 Implementation Professional Test Guide

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q60-Q65):

NEW QUESTION # 60
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Monitor Service Request Milestones.
D. Create an ESS job to Aggregate Service Requests.

Answer: B,C,D

NEW QUESTION # 61
Which two keyboard shortcuts can be modified?

A. Save and Close
B. Save and Continue
C. Cancel
D. Create Service Request
E. OK

Answer: D,E

NEW QUESTION # 62
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The only toolbar enabled is the default one, and you must configure at least two.
B. You entered a toolbar height that is not more than 70 pixels.
C. You have not enabled the Computer Telephony Integration (CTI) service.
D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
E. The signed-in user does not have the appropriate access privileges to a toolbar.

Answer: C,D

NEW QUESTION # 63
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status, Problem Description
B. Title, Status
C. Title
D. Title, Category, Severity
E. Title, Category, Severity, Status

Answer: E

NEW QUESTION # 64
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

Answer: B

NEW QUESTION # 65
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