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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 23% | - Mobile device troubleshooting
|
| Topic 2: Operating Systems | 28% | - macOS, Linux, and Chrome OS basics
|
| Topic 3: Operational Procedures | 21% | - Communication and professionalism
|
| Topic 4: Security | 28% | - Threats and mitigation
|
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NEW QUESTION # 316
SIMULATION 1
You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer:
Explanation:
First Chat Response: When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:
- Select reply: "I am happy to assist you today."
Second Chat Response: When the user states that they need to set up basic security settings:
- Select reply: "Is this the first router in your office?"
Third Chat Response: After learning it's a replacement router and the user is logged into the router's web page:
- Select reply: "The first thing you need to do is change the default password." Fourth Chat Response: For the response about password settings:
- Select reply: "Create a new password with an uppercase, a lowercase, and a special character." Fifth Chat Response: When the router prompts to reboot:
- Select reply: "Yes, reboot please."
NEW QUESTION # 317
Which of the following best describes XFS?
Answer: A
Explanation:
XFS is a high-performance filesystem commonly used in Linux operating systems.
NEW QUESTION # 318
Which of the following types of social engineering attacks sends an unsolicited text message to a user ' s mobile device?
Answer: A
Explanation:
Smishing (SMS phishing) is a type of social engineering attack where attackers send fraudulent text messages to trick users into revealing sensitive information or downloading malware. These messages often impersonate banks, delivery services, or official institutions to lure the victim into clicking malicious links.
A). Impersonation is an in-person or voice-based tactic.
B). Vishing refers to voice phishing over phone calls.
C). Spear phishing is a targeted email-based phishing method.
Reference:
CompTIA A+ 220-1102 Objective 2.3: Compare and contrast social engineering techniques.
Study Guide Section: Smishing as a type of phishing via SMS or mobile messaging.
NEW QUESTION # 319
Which of the following is typically associated with a Linux filesystem?
Answer: D
Explanation:
Linux commonly uses Linux-native filesystems (such as ext4, XFS, BTRFS, and others). The All-in-One Exam Guide explicitly states: "Linux users have lots to choose from; most use ext4, but you will see others with names like BTRFS, XFS, ZFS, and so on." That directly links XFS to Linux.
By contrast, the same source identifies NTFS, FAT32, and exFAT as Windows file systems, with exFAT mainly for removable media, showing that FAT32/NTFS are primarily Windows-associated in A+ context.
Quentin Docter also explains Linux's ext-family filesystems (ext3/ext4) as Linux defaults in many distributions, reinforcing that Linux has its own native filesystem ecosystem rather than using NTFS/APFS as its typical format.
APFS is Apple's filesystem for macOS/iOS devices, not Linux. FAT32 is cross-platform but not "typically associated" with Linux as a primary filesystem. Therefore, XFS (B) is the best answer.
NEW QUESTION # 320
You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to work in their game console.
INSTRUCTIONS
Use the drop-down menus to complete the network configuration for the customer. Each option may only be used once, and not all options will be used.
Then, click the + sign to place each device in its appropriate location.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Wireless AP LAN
Firewall Screened Subnet
Answer:
Explanation:
See explanation below.
Explanation:
The completed configuration:
1. Wireless AP (LAN side)
1. LAN IP: 192.168.10.1
2. Encryption: WPA2 PSK
2. Router (port-forward rule)
1. Allow TCP Any 3389
This forwards inbound RDP traffic (TCP/3389) from the Internet to the Windows PC, enabling Remote Desktop access.
3. Firewall (screened subnet side)
1. LAN IP: 10.100.0.1
4. Device placement
1. PC: place behind the router (where the port-forward rule points).
2. Game console: place on the Wireless AP (so it can use chat and extra services over WPA2 PSK).
3. Firewall: place in front of the screened subnet (with its 10.100.0.1 IP facing that subnet).
* The Windows PC is placed in the screened subnet (behind the firewall) for enhanced security. Remote access to this PC requires port forwarding of TCP port 3389 (RDP), which is correctly configured through the router.
* The Game Console is placed on the Wireless AP LAN, using WPA2 PSK for a secure wireless connection. Game consoles typically use peer-to-peer chat and online services that require open access without firewall restrictions, which is why the console is not placed behind the firewall.
CompTIA A+ 220-1102 Reference Points:
* Objective 3.4: Given a scenario, implement best practices associated with data and device security.
* Objective 2.4: Given a scenario, use appropriate tools to support and configure network settings.
* Study Guide Reference: CompTIA A+ Core 2 guides recommend using screened subnets (a type of DMZ) for systems needing controlled external access, such as remote desktops, while placing gaming and media devices on less restricted networks for full functionality.
NEW QUESTION # 321
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