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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workflow/Process Automation | 15% | - Salesforce Flow - Approval processes - Automation best practices |
| Topic 2: Service and Support Applications | 10% | - Case management - Entitlements and service contracts - Knowledge and support tools |
| Topic 3: Object Manager and Lightning App Builder | 20% | - Lightning App Builder and page layouts - Standard and custom objects - Lightning record pages and components - Fields, relationships, and schema |
| Topic 4: Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
| Topic 5: Productivity and Collaboration | 10% | - Activities, tasks, and events - Email and calendar integration - Chatter configuration |
| Topic 6: Configuration and Setup | 15% | - Sharing model and access controls - User management and security - Profile and permission sets - Company and org settings |
| Topic 7: Sales and Marketing Applications | 10% | - Lead and opportunity management - Forecasts and sales processes - Campaigns and products |
| Topic 8: Data and Analytics Management | 17% | - Data import/export tools - Data security and quality - Reports and dashboards - Data validation and deduplication |
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NEW QUESTION # 242
An administrator at Universal Containers is reviewing current security settingsin the company's Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?
Answer: D
Explanation:
Explanation
Multi factor authentication (MFA) is a security feature that requires users to verify their identity using two or more factors when they log in to Salesforce. It can help prevent unauthorized access to Salesforce byadding an extra layer of protection beyond username and password. Enabling MFA can be done by administrators in the security settings or by users in their personal settings. Disabling TLS requirements for sessions, customizing organization wide defaults, or enabling caching and autocomplete on login page are not actions that would prevent unauthorized access to Salesforce; in fact, they may reduce security or have no effect on security at all.
References:https://help.salesforce.com/s/articleView?id=sf.security_mfa.htm&type=5
NEW QUESTION # 243
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
Answer: A,D
NEW QUESTION # 244
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
Answer: C
Explanation:
Explanation
A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 245
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
Answer: B
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help.salesforce.com/s/ar
NEW QUESTION # 246
The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement?
Choose 3 Answers.
Answer: E
NEW QUESTION # 247
......
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